Patient Access Representative I - Emergency Admissions

ECU Health; Greenville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to create a welcoming first impression for patients and families. This role involves outpatient scheduling, registration, and ensuring proper data collection for billing purposes. Ideal candidates will have strong customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. Join a team that values diversity and is committed to providing exceptional care to a large community. If you are passionate about making a difference in healthcare, this is the opportunity for you.

Qualifications

• 2 years of Customer Service experience required.
• 1 to 2 years of Registration and/or Billing experience preferred.

Responsibilities

• Responsible for outpatient scheduling and registration for all patients.
• First point of contact for physician offices regarding scheduling procedures.

Skills

Customer Service

Communication Skills

Detail Orientation

Organization

Multitasking

Basic Computer Skills

Education

High School Diploma or Equivalent (GED)

Associate Degree

Bachelor's Degree

Job description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required

Associate Degree: preferred

Bachelors Degree: preferred

2 years Customer Service is required

1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Basic computer skills

Other Information

#LI-DA1

630am to 3pm with rotating holidays and weekends.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.