Patient Access Representative I - Admissions - PRN

ECU Health; Kenansville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare organization where you will be the first point of contact for patients and families. In this vital role, you will manage outpatient scheduling and ensure a smooth registration process for all patients. Your excellent communication and organizational skills will shine as you navigate various tasks in a dynamic environment. This position offers the opportunity to make a meaningful impact on patient experiences while working in a supportive and diverse workplace. If you are passionate about customer service and healthcare, this is the perfect role for you.

Qualifications

• High School or equivalent is required; Associate or Bachelor's preferred.
• 2 years of Customer Service experience required.

Responsibilities

• Create first impressions for patients and families as the first point of contact.
• Perform outpatient scheduling and registration for all patients.

Skills

Customer Service

Communication Skills

Detail Orientation

Organization

Multitasking

Basic Computer Skills

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Job description

ECU Health

About ECU Health Duplin Hospital

ECU Health Duplin Hospital is an 81-bed facility located in Kenansville, North Carolina. The 15-bed emergency department serves approximately 25,000 patients per year. In addition to providing general medical and surgical services, ECU Health Duplin Hospital offers chemotherapy and other cancer infusion interventions and has earned national designation as a Primary Stroke Center.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required

Associate Degree: preferred

Bachelors Degree: preferred

2 years Customer Service is required

1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Basic computer skills

Other Information

#LI-DA1

as needed, first second or third shift, weekends, and holidays

Shift- Rotating

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.