Patient Access Representative I - Admissions

ECU Health; Nags Head (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dedicated team at a full-service critical access hospital, where you will be the first point of contact for patients and families. This role is vital in ensuring smooth outpatient scheduling and registration, providing essential support to the healthcare services offered. With a focus on compassionate care, you will play a key role in collecting necessary data and ensuring proper billing processes. If you're passionate about customer service and thrive in a dynamic environment, this opportunity at a recognized healthcare provider is perfect for you.

Qualifications

• 2 years of customer service experience required.
• 1-2 years of registration or billing experience preferred.

Responsibilities

• Perform outpatient scheduling and registration for all patients.
• Serve as the first point of contact for scheduling procedures.

Skills

Customer Service

Communication Skills

Detail Orientation

Organization

Multitasking

Basic Computer Skills

Education

High School or Equivalent (GED)

Associate Degree

Bachelor's Degree

Job description

ECU Health

About The Outer Banks Hospital

The Outer Banks Hospital is a full-service critical access hospital offering a wide range of inpatient and outpatient services. The 21-bed facility is designed to meet the needs of the coastal community, whose year-round population of approximately 35,000 swells to about 350,000 in the summer season. Its campus includes four ORs, a medical/surgical unit, a labor & delivery suite with a dedicated caesarian section OR, a full rehabilitation therapy center, cancer treatment and radiation therapy center, and a 24-hour emergency department.

OBH is fully accredited, provides high quality care in a compassionate environment to all patients, regardless of their ability to pay, and has been nationally recognized for outstanding patient care.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

1. High School or Equivalent (GED) or higher is required
2. Associate Degree: preferred
3. Bachelors Degree: preferred
4. 2 years Customer Service is required
5. 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred
6. Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
7. Basic computer skills

Other Information

Shift Information: M-F 7-330

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.