Patient Access Representative I

C002 Medical University Hospital Authority (MUHA); Orangeburg (SC); On-site; USD 19,000 - 29,000; Full time

Job summary

Medical University of South Carolina seeks an hourly Clinic Registration Clerk to accurately register patients and support scheduling, authorization, and insurance verification using MUSC resources. You will collect co-pays according to MUSC policies and correct registration errors to prevent front-end denials while delivering patient-focused service.

You will communicate with service areas to maximize patient flow and answer phones per MUSC protocol.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience preferred.
• Experience with hospital information systems or word processing preferred.

Responsibilities

• Register patients accurately for clinic visits, scheduling, authorization, and insurance verification.
• Collect co-pay/coinsurance at time of service according to MUSC policies.
• Correct registration errors to prevent front-end denials and ensure smooth patient flow.
• Provide patient-focused customer service and answer phones per MUSC protocol.

Skills

Customer service

Communication

Phone handling

Education

High school diploma or GED

Tools

Hospital Information Systems

Word Processing

Job description

Job Description

Performs accurate clinic registration of patients, not to exclude scheduling, authorization and insurance verification functions using proper resources provided by RMC. Collects co-pay/co-insurance at time of service according to the RMC policies. Corrects registration errors to prevent front-end denials. Provides excellent patient focused customer service, and communicates effectively to service delivery areas to maximize patient flow and customer service. Answer phones calls according proper protocol provided by RMC.

Performs accurate clinic registration of patients, not to exclude scheduling, authorization and insurance verification functions using proper resources provided by MUSC. Collects co-pay/coinsurance at time of service according to the MUSC policies. Corrects registration errors to prevent front-end denials. Provides excellent patient focused customer service, and communicates effectively to service delivery areas to maximize patient flow and customer service. Answer phones calls according proper protocol provided by MUSC.

Employee Details

Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC004951 ORBG - SCOI - TRMC Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 36 Work Shift

Education & Experience

Education: High school diploma or equivalent (GED), with Work Experience: 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Physical Requirements

• Ability to perform job functions while standing. (Continuous)


• Ability to perform job functions while sitting. (Continuous)


• Ability to perform job functions while walking. (Continuous)


• Ability to climb stairs. (Infrequent)


• Ability to work indoors. (Continuous)


• Ability to work outside in temperature extremes. (Infrequent)


• Ability to work from elevated areas. (Frequent)


• Ability to work in confined/cramped spaces. (Frequent)


• Ability to perform job functions from kneeling positions. (Infrequent)


• Ability to bend at the waist. (Continuous)


• Ability to twist at the waist. (Frequent)


• Ability to squat and perform job functions. (Frequent)


• Ability to perform "pinching" operations. (Frequent)


• Ability to perform gross motor activities with fingers and hands. (Continuous)


• Ability to perform firm grasping with fingers and hands. (Continuous)


• Ability to perform fine manipulation with fingers and hands. (Continuous)


• Ability to reach overhead. (Frequent)


• Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous)


• Ability to fully use both legs. (Continuous)


• Ability to use lower extremities for balance and coordination. (Frequent)


• Ability to reach in all directions. (Continuous)


• Ability to lift and carry 50 lbs. unassisted. (Infrequent)


• Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)


• Ability to lift from 36" to overhead 25 lbs. (Infrequent)


• Ability to exert up to 50 lbs. of force. (Frequent)

Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand.

Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) Ability to maintain good olfactory sensory function. (Continuous) (Selected Positions) Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)

Equal Opportunity Employer

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees.

About MUSC

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.