Patient Access Representative I

Talentify; Frisco (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

Talentify in Frisco, TX seeks a Patient Access Representative I to join our ambulatory center team. You will greet patients, verify demographics and insurance, schedule and register appointments, and guide patients through MyChart enrollment.

This role emphasizes HIPAA compliance and accurate data entry to support efficient access and revenue cycle processes. Ideal candidates have a high school diploma and experience in medical offices, insurance procedures, and scheduling.

Qualifications

• Requires high school education or equivalent.
• Preferred 2 years working in a medical office setting.
• Preferred experience in insurance procedures.
• Preferred experience in medical appointment scheduling.

Responsibilities

• Greet patients and families in a professional, welcoming manner.
• Serve as liaison between patients, families, and staff.
• Perform scheduling and registration for appointments within ambulatory setting.
• Handle check-in and check-out for patient visits.
• Obtain accurate demographics, insurance and other information.
• Guide patients in signing up for MyChart.
• Explain the financial screening process to patients/families.
• Ensure HIPAA privacy and patient rights are followed.
• Obtain necessary signatures and privacy disclosures.
• Maintain patient information in the electronic medical record (Epic).
• Support quality care by following policies and guidelines.
• Schedule new and follow-up visits per protocols.
• Maintain departmental queues and faxes.
• Screen and route calls; manage messages and transfers.
• Coordinate with clinical team when needed.

Skills

Medical office experience

Insurance procedures

Appointment scheduling

Education

High school diploma

Job description

Job Posting Title:

Patient Access Representative I

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

• Monday - Friday
• 7:30 am - 5:00 pm, 40 hours per week

Job Description:

Duties/Responsibilities

• Greets patients/families in a professional and welcoming manner
• Functions as a liaison between patients, families, and staff
• Performs scheduling and registration process for appointments within the ambulatory setting
• Performs check-in and check-out for patient visits
• Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information
• Promotes and assists patients/families in signing up for MyChart
• Provides guidance to patient/families about the financial screening process
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures
• Maintains patient information and documentation in electronic medical record
• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols
• Maintains and distributes incoming departmental faxes
• Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
• Scans clinical record information and correspondence into patient’s electronic record
• Maintains scheduling, registration, and referral work queues in Epic
• Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team
• Maintains registration-related key performance indicators as determined by supervisor or manager
• Supports hospital and departmental performance improvement goals
• Supports departmental initiatives and change efforts
• Practices financial and resource stewardship
• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
• Additional duties as assigned

Required Skills/Abilities

• High School education or equivalent
• Preferred 2 years working in a medical office setting
• Preferred experience in insurance procedures
• Preferred experience in medical appointment scheduling