Patient Access Representative I

Health Care District of Palm Beach County; Delray Beach (FL); On-site; USD 32,000 - 54,000; Full time

Job summary

The Health Care District of Palm Beach County is seeking a Patient Access Associate to collect and enter demographic information, register and schedule patients, and verify insurance in the EHR. The role emphasizes accurate data entry, patient check-in/out, and handling payments and co-pays with attention to confidentiality.

Preferred candidates have a High School Diploma or GED and 1–2 years of registration experience in health care settings; certification as Patient Access Associate is a plus,

Qualifications

• High school diploma or GED required.
• 1–2 years of health care registration experience preferred.
• Certification as Patient Access Associate preferred.

Responsibilities

• Enter patient demographic information into the EHR and register patients.
• Obtain signatures for patient consents.
• Schedule patients in the EHR and manage rescheduling/no-shows.
• Verify insurance benefits and primary care provider for managed care plans.
• Ensure information is scanned into the patient account in the EHR (ID/insurance).
• Collect co-pays, coinsurance, and balances at time of service.
• Reconcile cash/credit collections daily.
• Self-audit cash drawer daily.
• Communicate with patients via pre-visit messaging.
• Attend department staff meetings.
• Adhere to departmental policies and infection control procedures.
• Maintain patient confidentiality at all times.

Skills

Data entry

Patient registration

EHR proficiency

Cash handling

Insurance verification

Scheduling

Education

High School Diploma or GED

Tools

EHR system

Registration platform

Job description

General Statement of Job

This position collects and completes data entry of demographic information for the purpose of registering, scheduling, checking in/out patients of the Community Health Centers.

Job Description

General Statement of Job: This position collects and completes data entry of demographic information for the purpose of registering, scheduling, checking in/out patients of the Community Health Centers.

Essential Functions

• Obtains and enters patient demographic information into EHR and registers patients with the highest possible proficiency.
• Obtains all proper signatures for patient consents.
• Schedules patients in the EHR including rescheduling patient no-shows.
• Verifies patients insurance benefits including primary care provider for any managed care plans.
• Ensures that all informationis scanned into the patient account in the EHR in a timely manner including,but not limited to, patient's photo ID and insurance card.
• Collects co-pays, coinsurance,slide/nominal fee and balance due from patients and/or guarantors at time of service.
• Reconciles cash/credit collections daily.
• Self-Audits cash change draw daily.
• Communicates with patients viapatient facing pre-visit, pre-registration platform in the format of text messaging
• Attends and participates in department staff meetings
• Adheres and follows all departmental policies and procedures.
• Adheres to and Responds to All Emergency Codes as indicated by the department requirements.
• Follows all infection control policies and procedures at all times.
• Maintains patient confidentiality at all times according to the established policies and procedures.

Emergency duty may be required of the incumbent that includes assisting community or hospital-based organizations or the Red Cross. Staff will be directed to perform other emergency duties based on clinical experience, including, but not limited to, responses to threats or disasters, man-made or natural.

Additional Duties

This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. The omission of specific statements of duties does not exclude them from the position. Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Education

QUALIFICATIONS

High School Diploma or GED required.

Experience

One (1) to two (2) years of prior experience in registration in a health care/medical setting preferred.

Certification

Certification as Patient Access Associate preferred.

Licensure

Valid Florida driver's license required

Registrations

N/A

About Us

The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.

The Health Care District of Palm Beach County is an E-Verify participating employer and will use E-Verify to confirm the employment eligibility of all newly hired employees.

This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/