Patient Access Representative I

nshs; Chicago (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways for growth and dev

Free Parking

Tuition Reimbursement

Health Savings Account options

Job summary

Swedish Covenant Hospital in Chicago, IL seeks a Patient Access Representative I to greet patients, register them in Admitting and Outpatient Registration, verify insurance, and explain financial responsibilities. You will collaborate with nursing, patient care, and financial services teams to ensure smooth patient flow.

The role supports a full-time schedule with daytime hours, requiring strong customer service, basic medical knowledge, and accurate data entry. No travel required.

Qualifications

• Excellent interpersonal and customer service skills.
• Good working knowledge of basic medical terminology and anatomy.
• Keyboarding at 45 wpm and basic computer skills.
• Ability to interact positively with multiple departments and adapt to changing demands.

Responsibilities

• Greet and assist patients, visitors, physicians and staff in a friendly, professional manner.
• Complete patient registration in Admitting, Outpatient Registration and Emergency Department.
• Verify demographics, insurance benefits and eligibility; explain consent forms and financial responsibilities.
• Collect payments or refer to credit services; inform patients of financial assistance procedures.
• Maintain logs and work as part of a team across hospital departments.

Skills

Customer service

Interpersonal communication

Medical terminology

Computer literacy

Typing 45 wpm

multitasking

Education

High school diploma or equivalent

1 year college coursework preferred

Job description

Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Access Representative I
• Location: Chicago, IL
• Full Time/Part Time: Full-Time
• Hours: Monday - Friday 9am - 5:30pm, rotating Saturdays
• Required Travel: no

Job Summary

Greets and assists all patients, visitors, physicians and employees in a friendly, courteous and professional manner. Accurately and efficiently completes registration for patients in Admitting, Outpatient Registration and in the Emergency Department. Verifies demographic information, insurance benefits and eligibility. Explains consent form, including release of information, financial responsibility, privacy notice. Takes payments, or refers patients to credit services to make arrangements, and informs patients of financial assistance procedures as appropriate. Works effectively as part of a team, in the department and with other hospital department staffs including nursing, patient care areas, support and financial services.

What you will do

• Demonstrates a commitment to the mission of Swedish Covenant Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.
• Greets and assists all patients, visitors, physicians and employees promptly and in a friendly, courteous and professional manner. Directs or escorts patients and visitors to appropriate room, department, or location
• Accurately and efficiently completes patient registration, all other Meditech routines and other system processes, as defined by job assignment (Admitting, Outpatient Registration, Emergency Department) in a timely manner, in person or by phone
• Verifies insurance benefits and eligibility. When applicable, pre-authorizes and/or obtains referrals to assure reimbursement and minimize denials. Collects payments, co-payments and deposits. Documents appropriately in the B/AR system.
• Explains consent forms thoroughly. Uses interpretive services when appropriate. Obtains signatures. Completes and distributes all paperwork appropriately.
• Completes and maintains logs, lists and other statistical information.
• Works effectively as a member of the team. Demonstrates flexibility with schedule. Is proficient in registering all patient types. Seeks additional responsibilities.
• Uses excellent judgment to notify management of all unusual occurrences or situations requiring management attention or action.

What you will need

• Education: Minimum high school graduate or equivalent; prefer minimum one year college course work.
• Experience: Minimum six months experience in hospital or clinic registration/admitting, scheduling, patient financial services or medical records departments, or in a medical/physician practice setting.
• Unique or Preferred Skills: Excellent interpersonal communication and customer service skills. Ability to interact and communicate positively and effectively with multiple departments. Good working knowledge of basic medical terminology and anatomy. Knowledge of clinical office or department general policies and practices. Keyboarding at 45wpm.Good working knowledge of computers.
• Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements. Ability to use good judgement and utilize independent decision-making skills to effectively problem-solve, resolve issues and facilitate department efficiency and productivity. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.

Benefits (For full time or part time positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org .

Please explore our website ( www.endeavorhealth.org ) to better unde