Patient Access Representative- Hope Cancer Center

The University of Texas Health Science Center; Tyler (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare institution is seeking a Patient Access Representative to provide exceptional customer service and clerical support. The role involves scheduling appointments, verifying insurance, and ensuring a smooth patient experience. Ideal candidates will have strong communication skills and experience in a medical setting.

Benefits

Full Benefits

Qualifications

• Two years clerical experience in a medical field preferred.

Responsibilities

• Perform patient appointment scheduling, registration, and insurance verification.
• Collect co-pays, deductibles, and other fees for services rendered.
• Maintain Epic work queues as assigned.

Skills

Communication

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description - Patient Access Representative- Hope Cancer Center (25000291)

Job Description

Patient Access Representative- Hope Cancer Center - Hope Oncology 3293 ( 25000291 )

Job Type(Full or Part-time) : Full Time Benefits Eligibility : Full Benefits

Detailed Shift Information. : Days, M-F

Description

JOB SUMMARY

The Patient Access Representative is responsible for providing outstanding customer service, ensuring a smooth, orderly flow of every patient throughout their encounter. This position is responsible for providing superior clerical support to the healthcare team in all patient access areas by being timely and responsive to their needs and expectations in appointment scheduling and registration, collecting applicable time of service payments, admission of patients, and verifying patient’s medical insurances.

MAJOR RESPONSIBILITIES/DUTIES/CRITICAL TASKS

• Demonstrates professional behavior in all interactions and utilizes proper telephone etiquette during every call.
• Performs patient appointment scheduling, registration, insurance verification, check-in, and check-out procedures with the goal of 100% accuracy. This includes obtaining pre-certifications, and referral authorizations.
• Collects applicable co-pays, deductibles, and other fees for services rendered. Refers patients to available hospital, community, and state assistance programs as applicable.
• Keeps up to date on billing requirements of third-party payors, Medicare, Medicaid, and communicates information to other areas involved.
• Adheres to internal controls established for the department
• Individual will be responsible for both working and the maintenance of Epic work queues as assigned by supervisor.
• Other duties as assigned.

Qualifications

ACCOMPANYING KNOWLEDGE/SKILLS/ABILITIES AND COMPETENCIES

• Ability to operate standard office equipment is preferred.
• Working knowledge of Microsoft Office Products.
• Ability to multi-task in a fast-paced working environment.
• Excellent communication skills, both verbal and non-verbal.

MINIMUM REQUIRED EDUCATION/EXPERIENCE

• High School Diploma or equivalent required.
• Two (2) years’ clerical experience in a medical field preferred.

Work Locations

Work Locations

: Tyler 75701

Organization

Organization

: 001-University of Texas Health Science Center-Tyler