Patient Access Representative (Full Time - Overnights) Torresdale Emergency Dept

Jefferson Health; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life and AD&D insurance

Disability insurance

Retirement plans

Tuition assistance

Flexible spending accounts

Voluntary benefits

Tuition discounts at Jefferson/Thomas

Job summary

Jefferson Health Northeast is hiring a Patient Access Representative for the overnight shift at Torresdale Emergency Department in Philadelphia, PA. You will register patients, verify demographics and insurance, and collect co-pays, while delivering a positive patient experience.

Requires a high school diploma and 3 years of healthcare customer service experience; an associate degree in healthcare or business admin is preferred. Shift is 11pm–7:30am, Tue–Sat, with holidays.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred for healthcare or business administration.
• Minimum 3 years of healthcare customer service experience.

Responsibilities

• Register patients and search/verify correct patient information.
• Gather complete demographic and insurance data from patients.
• Identify uninsured patients for assistance evaluations and handle phone duties.

Skills

Customer service

Education

High School Diploma/GED

Associate’s Degree in Healthcare or Business Administration

Job description

Job Details

Patient Access Representative (Full Time - Overnights) Torresdale Emergency Dep Hours: 11pm-730am , Tuesday - Saturday, 1 spring/summer holiday, 1 fall/winter holiday

Job Description Summary

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Gathers accurate demographic and insurance information
• Requests and scans photo ID and insurance cards
• Verifies insurance coverage, referrals, and authorizations
• Collects patient out-of-pocket liability at time of service

Minimum Qualifications

• High School Diploma/GED
• 3 years of healthcare customer service experience

Preferred Qualifications

• Associate’s Degree in Healthcare or Business Administration

Additional Qualifications (Physical Demands)

• Lift and carry 25 lbs.
• Frequent sitting/standing
• Frequent keyboard use
• *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Night (United States of America)

Staffing Information

Worker Sub Type Regular Employee Entity Jefferson Health Northeast Primary Location Address 10800 Knights Road, Philadelphia, Pennsylvania, United States of America

About Jefferson Health

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance

Equal Opportunity Statement

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Company Culture

With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.