Patient Access Representative (Full Time - Overnights) Torresdale Emergency Dept

Jefferson Health; Pennsylvania; Sur place; USD 36 000 - 50 000; Plein temps

Résumé du poste

Jefferson Health is seeking a Patient Access Representative for the Torresdale Emergency Department. This full-time overnight position handles patient registration, insurance verification, and payment collection, ensuring a smooth patient experience.

The role requires strong communication, accuracy in collecting demographics and insurance information, and the ability to answer phones for outpatient visits while upholding Jefferson Health values.

Qualifications

• Demonstrates strong customer service and communication abilities.
• Accurate data entry and demographic/insurance data collection.
• Knowledge of insurance verification and eligibility processes.

Responsabilités

• Register patients and confirm basic information.
• Gather demographic and insurance details from patients and families.
• Request and scan photo IDs and insurance cards.
• Verify coverage, referrals, and authorizations.
• Collect patient out-of-pocket liability at time of service.

Connaissances

Customer service

Data entry

Insurance verification

Communication skills

Formation

High School Diploma/GED

Associate’s Degree in Healthcare or Business Administration

Description du poste

Number of Positions In Requisition

1

Job Details

Patient Access Representative (Full Time - Overnights) Torresdale Emergency Dep

Hours

11pm-730am , Tuesday - Saturday, 1 spring/summer holiday, 1 fall/winter holiday

Job Description

Summary

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson


• Gathers accurate demographic and insurance information.


• Requests and scans photo ID and insurance cards.


• Verifies insurance coverage, referrals, and authorizations.


• Collects patient out-of-pocket liability at time of service.

Minimum Qualifications

• High School Diploma/GED


• 3 years of healthcare customer service experience

Preferred Qualifications

• Associate’s Degree in Healthcare or Business Administration

Additional Qualifications

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Night (United States of America)

Worker Sub Type

Regular

Employee Entity

Jefferson Health Northeast

Primary Location Address

10800 Knights Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time(including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

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