Patient Access Representative (Full Time) Outpatient - Abington Main Campus

Abington Memorial Hospital; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision insurance

Retirement plan

Job summary

Abington Memorial Hospital is seeking a Patient Access Representative (Full Time) at the Abington Main Campus. The role involves welcoming patients, accurately collecting demographics and insurance data, and coordinating insurance verification for outpatient visits.

Strong customer service and communication skills are essential. Responsibilities include scanning documents, confirming coverage, and collecting expected payments at service time.

Qualifications

• High School Diploma or GED and 3 years of customer service experience.

Responsibilities

• Gathers accurate demographic and insurance information from patients.
• Requests and scans photo ID and insurance cards.
• Verifies insurance coverage, referrals, and authorizations.
• Collects patient out-of-pocket liability at the time of service.

Skills

Customer service

Phone etiquette

Data accuracy

Education

High School Diploma/GED

Job description

Position

Patient Access Representative (Full Time) Outpatient - Abington Main Campus

Hours

Mon-Fri. 9:00-5:30p

Job Description Summary

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson Gathers accurate demographic and insurance information.
• Requests and scans photo ID and insurance cards.
• Verifies insurance coverage, referrals, and authorizations.
• Collects patient out-of-pocket liability at time of service.

Minimum Qualifications

• High School Diploma/GED 3 years of customer service experience

Preferred Qualifications

• Associate’s Degree in Healthcare or Business Administration

Additional Qualifications

• Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Abington Memorial Hospital

Primary Location Address

1200 Old York Road, Abington, Pennsylvania, United States of America

Company Overview

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Equal Opportunity Statement

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

Recruitment Statement

For more benefits information, please click here In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.