PATIENT ACCESS REPRESENTATIVE FULL TIME EVENINGS MONDAY TO FRIDAY 3:00 PM TO 11:30 PM (24047)

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Access Representative to join their team. This role is crucial in ensuring a seamless patient experience, from admission to discharge. You will be responsible for verifying patient information, coordinating with clinical staff, and providing exceptional customer service. The ideal candidate will have strong communication skills, prior registration experience, and a passion for helping others. With a supportive work environment and a commitment to professional development, this position offers a rewarding opportunity to make a difference in the community.

Benefits

Medical, dental, and vision plans

Generous time off

Paid holidays

Tuition reimbursement

Continuing education programs

Qualifications

• High School graduation required; some college preferred.
• 1-3 years of customer service experience required.

Responsibilities

• Accept reservations and input information in Paragon.
• Verify patient demographics and insurance information.
• Provide excellent customer service and maintain departmental standards.

Skills

Typing speed of 50+ WPM

Good oral and written communication skills

Prior medical terminology knowledge

Strong interpersonal skills

English proficiency

Bilingual skills

Education

High School diploma

Some college coursework

Job description

Join Our Team at New Bridge Medical Center!

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Access Representative.

Job Duties

1. Accept reservations for hospital admission, clinic visits, SDS, ED, and behavioral health services. Input information in Paragon and complete appropriate forms.
2. Receive and record accurate demographic, financial, and insurance information for all patients registered. Verify and update the patient’s information in the computer as necessary.
3. Verify the accuracy of demographics and insurance information at the time of patient admission; scan required items such as ID/Insurance Cards/Consents and eligibility into ILE.
4. Contact insurance companies on behalf of ED clinical staff to notify of patient admissions to behavioral health units.
5. Refer self-pay patients to the ARMDS representative to determine eligibility for Medicaid or Charity Care.
6. Obtain financial clearance and approval for ambulatory and outpatient psychiatric services; ensure self-pay patients receive a clearance slip with payment plan details.
7. Admit, discharge, and transfer patients across units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.
8. Coordinate with nursing for assigning acute care beds based on sex, diagnosis, acuity, and age. Behavioral health beds are assigned by the Access Center and ED nursing staff.
9. Maintain accurate bed census and statistics, performing morning reconciliation patient-by-patient and bed-by-bed for accuracy.
10. Route admission forms to appropriate departments.
11. Ensure discharge orders include a discharge disposition and that service and plan codes are correctly selected during patient status transfers.
12. Collect payments for deposits to meet deductibles and co-insurance.
13. Provide customer service with respect, flexibility, confidence, professionalism, patience, and helpfulness. Responses should be timely, professional, caring, and respectful.
14. Maintain departmental policies, procedures, quality assurance, safety, environmental, and infection control standards. Identify gaps and create necessary policies.
15. Adhere to the Medical Center’s Code of Conduct and understand its Mission, Vision, and Values.

Other Job Duties

• Notify supervisor of admissions that do not meet hospital financial policies.
• Maintain accurate logs (e.g., Census, Outpatient Ambulatory).
• Participate in educational programs and in-service meetings.
• Cross-train in various divisions within Patient Access (excluding Central Scheduling).
• Answer telephone calls professionally, following proper etiquette.
• Perform other related duties as required.

Basic Competencies

Education

High School Graduation; some college preferred.

Experience

One to three years of customer service experience; prior registration knowledge required.

Skills

• Typing speed of 50+ WPM; pass alphanumeric skills test.
• Good oral and written communication skills.
• Prior medical terminology knowledge required.
• Strong interpersonal skills.
• English proficiency; bilingual skills preferred.

Job Setting/Physical Demands

Contact with patients and hospital staff across all Patient Access areas. Occasional lifting, pushing, transferring patients, and carrying baggage or equipment.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision plans. We promote work-life balance with generous time off, including vacation, personal time, sick leave, and paid holidays. We also support ongoing professional development through tuition reimbursement and continuing education programs.

Qualifications

Required

• High School diploma

Preferred

• Some college coursework

Experience

• Minimum 1 year in patient registration and customer service

Equal Opportunity Employer. For more information, review the Know Your Rights notice from the Department of Labor.