Patient Access Representative -Full time 40 hours

Bristol Hospital Incorporated; Bristol (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Bristol Health in Bristol, CT is seeking a Patient Access Representative to register patients efficiently, verify insurance, collect copays, and coordinate with clinical staff at the front desk.

The role requires strong communication, data entry accuracy, and multitasking in a busy hospital environment while protecting patient privacy and ensuring a smooth revenue cycle.

Qualifications

• High school diploma or equivalent required.
• Some knowledge of medical terminology, pre-admission, and insurance preferred.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, stressful environment and multitask.

Responsibilities

• Register patients for hospital services and collect necessary demographics.
• Verify insurance information and collect copays and deductibles at time of service.
• Prepare admission forms and obtain required signatures.
• Assist clinical staff with patient placement and appropriate routing of information.
• Answer telephone inquiries courteously and respond to questions promptly.
• Maintain accurate and organized patient records in the system.
• Identify uninsured or under-insured patients and refer to the Financial Counselor as needed.
• Follow confidentiality guidelines and protect patient information.

Skills

Customer service

Communication skills

Data entry

Typing

Education

High school diploma

Medical terminology knowledge

Job description

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Bristol Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information. Collects copay and deductible amounts at time of service. Verifies insurance and provider information. Assists medical and nursing staff in appropriate patient placement. This role may be required to rotate to other departments as needed by the business.SCHEDULE:Essential job functions and responsibilities:Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.Courteously answers the telephone and answers all questions in a timely manner.Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.Performs miscellaneous job related duties as requested.Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.Education / minimum requirements:High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.State/Federal Mandated Licensure or Certification Requirements:None.Bristol Hospital Mandated Educational Requirements:General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.Special Requirements:Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.Physical Requirements:Occasional sitting with extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.Cognitive Requirements:Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.