Patient Access Representative - Flex

Geisinger; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider seeks a Front Office Coordinator to manage patient interactions effectively at their Pennsylvania office. This role involves checking in patients, verifying insurance, and ensuring compliance with healthcare regulations. Geisinger promotes inclusion and offers a competitive salary with various benefits, making this an excellent opportunity for individuals interested in patient care and administrative support.

Benefits

401(k) plan with automatic contributions

MyHealth Rewards wellness program

Family support including adoption and parental leave

Employee Assistance Program (EAP) for comprehensive support

Qualifications

• Experience in a front line role in a healthcare setting is preferred.
• Strong communication skills required.
• Ability to handle confidential patient information.

Responsibilities

• Greet and register incoming patients.
• Verify patient demographics and manage insurance details.
• Schedule appointments and communicate financial obligations.

Skills

Communication

Patient Management

Insurance Knowledge

Attention to Detail

Education

High School Diploma

Job description

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner. Greets and registers incoming patients, supports the patient check-out process, and schedules future appointments as applicable.

• Checks patients in for appointments and verifies demographics accurately.
• Ensures all check-in procedures are completed and monitors patient wait times, communicating changes as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirements to assign primary, secondary, and tertiary insurance per encounter.
• Ensures patients receive necessary disclosure and privacy information, obtaining legal and financial signatures.
• Communicates financial obligations to patients and collects fees at the time of service as appropriate.
• Completes regulatory forms with patients.
• Schedules follow-up appointments, including any specialty or ancillary services.
• Processes messages related to patient and physician requests regarding appointments, referrals, prescriptions, and complaints.
• Informs patients or guarantors of anticipated financial responsibilities and collects accordingly.
• Performs cash posting following department guidelines.
• Adheres to organizational and HIPAA guidelines, maintaining patient confidentiality and rights.
• Works work queues independently to ensure timely resolution of accounts.
• Maintains productivity and quality performance expectations.
• Maintains high regard for confidentiality.
• Performs medical record maintenance and releases accurately.
• Assists with referrals and pre-certifications during encounters.
• Utilizes and maintains patient recall and reschedule lists properly.

Work is typically performed in an office environment. The role requires compliance with all organizational policies and procedures. The statements are not all-inclusive but represent essential elements for successful performance.

Geisinger cares about its employees and offers a competitive compensation and benefits package. We promote a diverse and inclusive environment. Learn more at https://jobs.geisinger.org/diversity.

Benefits include:

• 401(k) plan with automatic contributions
• MyHealth Rewards wellness program
• Family support including adoption, fertility assistance, parental leave, military leave, and discounted backup care
• Employee Assistance Program (EAP) for childcare, eldercare, legal guidance, mental health, and work-life support