Patient Access Representative- ER

Snoqualmie Valley Health

Snoqualmie (WA)

On-site

USD 25,000 - 33,000

Part time

17 hours ago

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Benefits offered by this job

Medical

Vision

Pharmacy

HRA

Life and AD&D

Retirement Plan

EAP

FSA

Travel Assistance

Pet Insurance

Other Voluntary Benefits

Job summary

Snoqualmie Valley Health is seeking a Patient Access Representative for the Emergency Department Registration team. The role focuses on collecting patient demographics and financial information, updating the EMR, verifying insurance, and coordinating transfers while maintaining composure under pressure.

The ideal candidate has a High School Diploma and 1–2 years of experience, with strong communication skills and a clear understanding of HIPAA and EMTALA requirements.

Qualifications

High School Diploma required.
1–2 years of working experience in healthcare or ED setting preferred.
Experience with patient registration and insurance verification is a plus.
Knowledge of HIPAA and EMTALA is essential.

Responsibilities

Interview patients or their representatives to collect demographic and financial data.
Assist patients with completing registration forms.
Update and maintain accurate EMR records.
Verify health insurance and copay/eligibility information.
Coordinate ambulance transfers and assemble transfer documentation.
Facilitate communication between ED staff and other departments.
Attend required ongoing education and staff meetings.

Skills

Time management

Computer skills

Microsoft Office

EMR / Electronic Medical Records

Verbal & written communication

HIPAA & EMTALA knowledge

Interdepartmental coordination

Education

High School Diploma

Tools

EMR system

Fax / Scanner

Job description

Patient Care Services

PT NON-Benefit: Part-Time (0.49 FTE or less, Not Benefits Eligible) , Night Shift , Sunday

Posted 10/23/2026

At Snoqualmie Valley Health, we're not just in the business of healthcare; we're in the business of empowering our community to live boldly and live well. Our commitment to excellence and innovation calls for team members who willbuild trust,obsess over excellence, lead innovation,anddeepen connectionswithin our community. We are guided by our core values, and we're looking for someone who can embody those principles as part of our dynamic and growing team.

JOB TITLE

Patient Access Representative

Schedule

Sunday Night shift, 7:00pm - 7:30am

Shift

12 hours

Objective Summary: The person in this position is a representative in the Emergency Department who aids patients and their visitors in the registration process when checking into the Emergency Department. The representative is responsible for collecting demographic and financial information, clerical duties, coordinating transfers, communicating with the care team in the Emergency Department, and other unit coordinator duties. The Patient Access Representative and Health Unit Coordinator is an essential part of the Emergency Department team, and as the first point of contact for patients coming into the department, the representative must have excellent communication skills while remaining calm under pressure.

Essential Functions

Interviews the patient or the patient's representative to collect required demographic and financial data
Assists the patient or the patient's representative with completing registration forms
Updates and maintains accurate record of patient information in the Electronic Medical Record (EMR)
Verifies patient’s health insurance plan, updates EMR with copay and eligibility information
Responsible for calling overhead Code pages and drills
Responsible for coordinating ambulance transfer and assembling patient transfer documentation packets
Retrieving outside health records at the request of Emergency Department care team
Ordering minor supplies for office, unit, and break room
Responsible for clerical duties
Responsible for facilitating communication between staff and other departments, and contributing to a highly functional and well-equipped unit
Performs other duties within scope, some of which may be essential to this job
Attends required continuing education and staff meetings

Required Skills

Effective time management, organizational skills, and situational awareness in a fast-paced environment
Excellent computer skills including typing and ability to navigate a computer system
Ability to effectively use a variety of interfaces, including but not limited to Microsoft office, electronic health records, and internal shared drives.
Office skills including the ability to scan, fax, answer telephones, and transfer calls.
Demonstration of effective verbal, written, and telephone communications, including communication skills necessary to explain policies and procedures, relay patient's needs to appropriate personnel, and communicate with others in sensitive situations.
Understanding of HIPAA and EMTALA
Analytical skills to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters
All work completed is to be performed in accordance with hospital policies and procedures, and the representative must organize their tasks and priorities according to the situation at hand.
Comfortable with requesting funds due at time of ED visit from patients and discussing finances

Required Education

High School Diploma

Required Experience

1-2 years of working experience

Preferred Experience

Health Unit Coordinator experience, CNA or MA certification preferred, Emergency Department or Urgent Care experience preferred

Subject to frequent interruptions

Working directly with patients, personnel, visitors, and certain government agencies

Subject to potentially emotionally upset patients, family members, personnel, and visitors

12-hour shifts, from 0700-1930 and 1900-0730

Subject to callback in emergency situations

Subject to potential injury throughout the workday

Subject to loud sounds, flashing lights, and computer screens

Physical Demands

Sitting and/or standing for longer than one hour at a time

Must be able to walk short distances unassisted at a reasonable pace

Stooping, bending, reaching, and grasping with hands

Proofreading and checking documents for accuracy

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS

We believe in taking care of those who take care of our community. We're proud to offer a comprehensive benefits package that puts your health and well-being first. With our flexible medical plan, you'll have access to multiple in-network tiers, including top-quality care from Snoqualmie Valley Health, Eastside Health, and First Choice/First Health providers.The best part? Anyone covered under our plan can receive care at SVH at no cost!It's all about giving you the options and support you need to experience life's great adventures.