Patient Access Representative - Emergency Department - Per Diem

Geisinger; Mount Rock (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Geisinger Lewistown Hospital is seeking a frontline Clinic Support Specialist to manage patient check-ins, registrations, and scheduling in a fast-paced office setting. You will greet patients, verify demographics, and coordinate with care teams to ensure smooth visits.

This role emphasizes accuracy in insurance processing, privacy compliance, and clear communication about costs. You will help with appointment follow-ups, referrals, and basic medical record tasks while delivering compassionate

Qualifications

• Greet and register patients; maintain courteous, efficient front-desk interactions.
• Verify demographics and insurance information for accuracy and completeness.
• Maintain confidentiality and HIPAA compliance in handling patient data.

Responsibilities

• Check-in patients and accurately verify demographics.
• Monitor patient wait times and communicate changes to the patient.
• Provide kiosk support to facilitate check-in when available.
• Understand insurance rank requirements to assign primary, secondary, and tertiary insurance per encounter.
• Read and interpret insurance responses.
• Ensure patients receive necessary disclosures and signatures.
• Communicate financial obligations and collect fees at time of service.
• Complete regulatory forms with patients as needed.
• Schedule follow-up appointments including referrals and ancillary services.
• Handle multi-channel messages related to appointments, referrals, prescriptions, and complaints.
• Notify patients/guarantors of anticipated financial responsibility and collect accordingly.
• Post cash following department guidelines.
• Work independently on queues to resolve accounts.

Skills

Customer Service

Communication

Computer Literacy

Multitasking

Organizing

Teamwork

HIPAA Compliance

Health Information Systems (HIS)

Education

High School Diploma or Equivalent (GED)

Tools

Health Information Systems (HIS)

Job description

Location: Geisinger Lewistown Hospital (GLH)

Shift: Rotation (United States of America)

Scheduled Weekly Hours: 0

Worker Type: Regular

Exemption Status: No

Job Summary: Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Provides kiosk support to facilitate check-in where applicable.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
• The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Benefits of working at Geisinger

• 401(k) plan that includes automatic Geisinger contributions
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 1 year-Related work experience (Preferred)
• Clinic Support Services
• Communication
• Computer Literacy
• Customer Service
• Health Information Systems (HIS)
• HIPAA Compliance
• Multitasking
• Organizing
• Teamwork

OUR PURPOSE & VALUES

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves.

Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine.

With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver. We are an Affi…

Women and Minorities are Encouraged to Apply.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.