Patient Access Representative - EDH Main Hospital Naperville

Endeavor Health; Naperville (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Tuition reimbursement

Free parking

Job summary

Endeavor Health is seeking a Patient Access Representative in Naperville, IL to handle pre-registrations, registrations, and patient data across in-patient, out-patient, ER, and same-day surgery settings. You will collect demographic/insurance data, verify eligibility, and ensure accurate charge capture while guiding patients through payment options.

The role requires a high school diploma (GED) with healthcare experience preferred; bilingual skills and strong Microsoft Office proficiency are

Qualifications

• High School diploma or GED required.
• Associate degree in business/healthcare preferred.
• Driver's license required if off-site duties are possible.
• 1–2 years healthcare registration/credit collection or customer service experience preferred.

Responsibilities

• Provide in-patient, out-patient, ER, immediate care and same-day surgery pre-registrations and registrations.
• Collect and verify demographic, insurance and clinical data; obtain necessary signatures.
• Screen for third-party eligibility and code medical necessity for payment.
• Assist patients and families to understand revenue cycle and payment options.

Skills

Data entry

Customer service

Bilingual

Manual dexterity

Keyboarding

Education

High School diploma or GED

Associate degree in business or healthcare

Tools

Microsoft Office Suite

Job description

Position

Patient Access Representative

Location

Naperville, IL

Contract & Hours

Full-Time (36 hours)

Shift Hours: Sunday, Wednesday and Saturday: 11 am- 11:30 pm

What you will need:

• Education: High School diploma or GED
• Associate degree in business or healthcare (Preferred)
• License: A valid driver’s license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
• Experience & Skills (Preferred): Manual dexterity to operate various office machines
• Minimum one to two years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
• Knowledge of health insurances, medical terminology and anatomy
• Strong data entry and keyboarding skills
• Knowledge of Microsoft Office Suite
• Bilingual skills

What you will do:

• Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems.
• Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes.
• Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured.
• Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.

Benefits (full-time or part-time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

About Endeavor Health

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.