Patient Access Representative ConvenientCare Wilkes Barre

Geisinger; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a patient check-in representative who will be responsible for managing patient appointments, verifying insurance details, and ensuring compliance with HIPAA regulations. This role requires effective communication skills and an understanding of patient confidentiality, making it essential to maintain a supportive environment for patients during their visits.

Qualifications

• Experience with patient check-in procedures.
• Understanding of insurance processes and patient confidentiality.
• Effective communication skills for patient interactions.

Responsibilities

• Check patients in and verify demographics.
• Communicate financial obligations and collect fees.
• Schedule follow-up appointments and manage patient requests.

Skills

Communication

Confidentiality

Patient Management

Education

High School Diploma

Job description

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.