Patient Access Representative | Children's Specialty Clinic | 40hrs/week

Sanford Health; Sioux Falls (SD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Patient Access Representative to join their team. This role is vital in providing exceptional customer service and creating a welcoming environment for patients. You will be the first point of contact, ensuring a positive experience through effective communication and coordination with healthcare providers. If you are passionate about making a difference in people's lives and enjoy working in a supportive team, this opportunity offers a chance for personal and professional growth in a fulfilling healthcare setting.

Qualifications

• One year of work experience in a medical office setting preferred.
• BLS certification may be required for certain locations.

Responsibilities

• Provide exceptional customer service to patients as the first point of contact.
• Coordinate with nursing team & providers to schedule appointments.

Skills

Customer Service Skills

Knowledge of Medical Terminology

Education

High School Diploma

Post-secondary Education

Job description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift: 8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours: 40

Salary Range: $16.25 - $23.00

Union Position: No

Department Details

Do you love working with children and want to make a difference in people's lives? Join our team and make a difference daily while working in a welcoming environment!

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing exceptional customer service to patients. As the first point of contact, you will create a positive patient experience by fostering a welcoming and safe environment, either on the phone or in person. Apply today to explore career growth opportunities at Sanford.

Job Description

Registration

• Greet patients & verify demographics
• Create, scan, & route documents or electronic forms
• Inform patients about documents & obtain signatures
• Establish and assign financial responsibility, assist with arrangements following policies
• Collect co-payments, pre-payments, and payments on accounts
• Address registration errors or denied insurance claims in the work queue

Scheduling

• Coordinate with nursing team & providers to schedule appointments
• Obtain and coordinate referrals & conduct pre-authorizations
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phones
• Manage work queue issues, recall and waitlists, and serve as switchboard operator

Additional Duties May Include

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiate & collaborate on patient financial assistance
• Track patient visits & health information on accounts
• Manage assessments and coordinate Telemed appointments
• Make reminder calls for appointments
• Handle hospital admissions
• Perform office duties like copying or faxing

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful. One year of work experience, preferably in a medical office setting. Knowledge of medical terminology is helpful; customer service skills are essential. Six months' customer service experience is desired. BLS certification may be required for certain locations.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for your online application, please call 1-877-673-0854 or email [e-mail].