Patient Access Representative (CCR1) - UW Medicine Contact Center

University of Washington; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading institution in healthcare is seeking a Patient Access Representative for their contact center to manage inbound calls, schedule appointments, and verify insurance details. The ideal candidate demonstrates empathy and professionalism while delivering excellent customer service. This full-time remote role offers a competitive hourly wage and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required.
• One year of experience in customer service or call center environment preferred.

Responsibilities

• Handle high-volume inbound calls professionally and accurately.
• Schedule appointments and verify insurance eligibility.
• Provide excellent customer service and resolve patient inquiries.

Job description

Job Description

The UWMedicine Contact Center has an outstanding opportunity for a Patient Access Representative (Contact Center Representative 1 (CCR1))

WORK SCHEDULE

Full Time

Remote

Contact Center hours of operation are 6:45 AM to 7:15 PM, Monday through Friday, 7:45 AM – 4:45 PM, Saturdays and closed Sundays. Initial shift assigned upon hire date; shift selection to occur quarterly.

DEPARTMENT DESCRIPTION

UW Medicine is looking for dedicated Contact Center Representatives to be the first point of contact for patients across our health system. In this critical role, you'll handle a large volume of inbound calls with precision and empathy—scheduling appointments, verifying insurance, managing referrals, and resolving inquiries with accuracy and care. If you're detail-oriented, tech-savvy, and committed to delivering exceptional customer service, this is your opportunity to make a real impact in patients' lives every single day. Join a team that values excellence, compassion, and continuous improvement—where your voice truly matters.

POSITION HIGHLIGHTS

• High-Volume Call Handling: Serve as the first point of contact for patients across UW Medicine, managing a fast-paced stream of inbound calls with professionalism, accuracy, and empathy.

• Detail-Oriented Scheduling & Support: Coordinate appointment scheduling, insurance verification, referral management, and patient inquiries with precision, ensuring every interaction meets UW Medicine’s high standards.

• Customer Service Excellence: Deliver compassionate, solution-focused support that builds patient trust and loyalty, while consistently demonstrating UW Medicine’s commitment to care, confidentiality, and service quality.

PRIMARY JOB RESPONSIBILITIES

• High-volume inbound call handling in a fast-paced contact center

• Appointment scheduling and registration using electronic systems

• Insurance eligibility verification and data accuracy

• Routing calls and taking complete, accurate messages

• Referral coordination and prior authorization entry in Epic

• Customer service and issue resolution with empathy and professionalism

• Collaboration with clinics, Financial Counselors, and Interpreter Services

• Patient portal support and inquiry resolution

• Documentation and data updates during scheduling

• Adherence to performance standards, compliance, and confidentiality

REQUIRED QUALIFICATIONS

High school diploma, or equivalent AND One (1) year of general office experience OR Experience in customer service, call center environment or problem resolution OR Equivalent education/experience

Compensation, Benefits and Position Details

Pay Range Minimum: $22.94 hourly

Pay Range Maximum: $32.81 hourly

Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.