Patient Access Representative - 24 hours a week

essentiahealth; Duluth (MN); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Wellness resources

Job summary

Essentia Health in Duluth, MN seeks a part-time Patient Access Representative to greet customers and manage patient registration, scheduling, and billing workflows. The role includes collecting demographics, insurance details, and co-pays, and serving as a liaison with Virtual PPR and Patient Schedulers.

The position supports cross-functional teams, handles inquiries, and ensures accurate data entry and compliance across patient registrations. Day/Eve shifts and rotating weekends are involved.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer.
• Maintains all assigned work queues and provides high level customer service.
• Answers incoming calls, schedules appointments, and coordinates with clinical team as needed.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments, reconciles the cash drawer, and reports daily deposit records
• Maintains all assigned work queues according to supervisor’s instructions
• Interacts positively and in a caring manner with patients and staff
• Answers incoming calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment and restocks basic supplies
• Performs other clerical duties as assigned

Job description

Building Location:

Building B - St Marys Medical Center

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

FTE:

0.6

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Day/Eve

Shift End Time:

Day/Eve

Weekends:

Rotating

Holidays:

No

Call Obligation:

No

Union:

SMMC USWA (SMUMS)

Union Posting Deadline:

10/9/2026

Compensation Range:

$17.80 - $26.28

Employee Benefits at Essentia Health:

• medical, dental, vision, life, and disability insurance
• 401(k) plan with employer contributions to help you plan for the future
• We invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary.