Patient Access Representative-Breast Center, Temporary

Vail Health; Arrowhead Village (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Access Representative. In this dynamic role, you will be the first point of contact for patients, ensuring a seamless registration process and providing vital assistance in navigating their healthcare journey. Your exceptional customer service skills will shine as you handle inquiries and facilitate communication between patients and healthcare providers. With a focus on accuracy and compliance, you will manage patient information and ensure adherence to healthcare regulations. This is an exciting opportunity to contribute to a team dedicated to delivering outstanding care in a beautiful mountain setting.

Qualifications

• Experience in healthcare preferred with prior admitting or clerical experience.
• Must possess computer skills for online learning and job-specific competencies.

Responsibilities

• Responsible for patient registration, admissions, and insurance verification.
• Communicates effectively with patients and resolves non-clinical questions.

Skills

Customer Service

Medical Terminology

Administrative Functions

Education

High School Diploma

Tools

EMR Systems

Computer Skills

Job description

Patient Access Representative-Breast Center, Temporary

Patient Access Representative-Breast Center, Temporary

3 days ago Be among the first 25 applicants

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health

About The Opportunity

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What You Will Do

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
• Role Models the Principals of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.
  
  
  

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Experience

What you will need:

• Experience in healthcare preferred. Previous admitting or clerical experience, and medical terminology are preferred.
  
  
  

License(s)

• N/A
  
  
  

Certification(s)

• N/A
  
  
  

Computer / Typing

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
  
  
  

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education

• N/A
  
  
  

Pay is based upon relevant education and experience per hour.

Hourly Pay

$20.67—$24.25 USD

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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