Patient Access Representative - Augusta, 40 hrs/wk

mainegeneral; Augusta (ME); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

403(b) matching

401(a) plan

Disability insurance

Paid parental leave

Paid time off

Job summary

MaineGeneral Health is seeking a Patient Access Representative to facilitate patient registration, verification, and coordination in a fast-paced hospital setting. You will ensure accurate data entry, responsive communication with patients, and collaboration with clinical staff to support smooth patient flow.

Responsibilities include verifying insurance, obtaining authorizations when required, collecting payments and guiding patients with empathy and attention to detail.

Qualifications

• Strong communication skills and accuracy are essential.
• Customer-focused approach with professional conduct.
• Ability to accurately collect and verify patient information.

Responsibilities

• Meet with patients/caregivers to collect information and explain processes.
• Coordinate with unit staff to arrange patient placement and details.
• Verify insurance benefits and obtain precertifications when needed.

Skills

Communication skills

Attention to detail

Customer service

Job description

Job Summary:

The Patient Access Representative plays an important role in creating a positive experience for patients and families by managing registration, verification, and communication processes. This position supports accurate and efficient patient intake while maintaining professionalism and attention to detail in a fast-paced healthcare environment.

Job Description:

• Meets with patients or their caregivers to exchange required information and documentation, providing clear explanations of processes and addressing any questions or concerns.
• Communicates with unit staff and other appropriate personnel to coordinate necessary details and determine patient placement.
• Verifies insurance benefits, obtains precertification or authorization when needed, and ensures verification of medical necessity.
• Determines and collects required payments, including co-pays, deductibles, and coinsurance, or refers patients to financial counselors for additional support.
• Accurately obtains, reviews, and enters all necessary demographic, billing, and clinical information in the registration system in a timely manner.

This role requires strong communication skills, accuracy, and a customer-focused approach, with flexibility to support various hospital or clinic departments as needed.

Compensation Information:

$18.25 - $31.94

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

40

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .