Patient Access Representative Associate

Optum; Minneapolis (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum, in collaboration with Allina Health, is seeking a Patient Access Representative Associate to be the first point of contact for patients and visitors. You will verify demographics, insurance information, and assist with registrations and financial counseling at a busy Minneapolis site.

The role requires strong customer service, empathy, and the ability to navigate insurance processes. A 14-day rotating schedule and opportunities for growth are included.

Qualifications

• Greet and assist patients, families, and visitors with professionalism and compassion.
• Verify demographics, insurance, and guarantor information in the EMR.
• Education of patients regarding insurance benefits and financial responsibilities.

Responsibilities

• Greet and assist patients, families, and visitors in a professional and compassionate manner.
• Verify demographic, insurance, and guarantor information, and document it in the electronical medical record (EMR).
• Obtain required documentation, signatures, and consent forms.
• Assist with scheduling add-on or follow-up appointments as needed.
• Assist patients in completing forms and requests for information and route documentation to the appropriate department.
• Provide wayfinding assistance and guide patients to the appropriate appointment, clinic location, or procedure area.
• Manage inbound and outbound telephone calls, ensuring prompt, professional and courteous service.
• Collaborate effectively with peers to manage complex registration scenarios, patient concerns, and customer service situations while ensuring a positive patient experience.
• Insurance Verification & Revenue Cycle Support: Verify insurance eligibility and benefits information; Collect copayments, deductibles, and other point-of-service payments; Educate patients regarding insurance benefits, estimated financial responsibility, financial assistance programs, and payment options; Screen patients for financial assistance eligibility and assist with application processes; Escalate complex billing or financial concerns as appropriate.
• Provide technical and functional guidance to team members as appropriate.
• Maintain compliance with organizational policies, patient privacy standards, and regulatory requirements.
• Collaborate with clinical staff, providers, revenue cycle teams, and other departments to resolve registration-related issues.
• Contribute to departmental performance goals related to patient satisfaction, registration accuracy, productivity, point of service collections, and operational efficiency.
• Assist with onboarding, training, and mentoring as required by business needs.
• Perform other duties as assigned

Skills

Customer service

Phone etiquette

EMR documentation

Insurance verification

Financial counseling

Tools

EMR software

Job description

Job Description

Improve the lives of others while Caring. Connecting. Growing together.

Patient Access Representative Associate (2395305)

Patient Access Representative Associate - 2395305

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Patient Access Representative, you will be the first point of contact for patients and visitors, providing exceptional customer service while ensuring accurate patient registration, insurance verification, and financial counseling. You will support patient access operations by facilitating seamless patient experience, maintaining data integrity, and assisting patients with financial and registration-related processes.

As part of a collaborative, patient-centered team, you will help foster a culture built on Performance, Innovation, Relationships, Inclusion, Compassion, Integrity, Excellence, and Teamwork, demonstrating these values in every patient interaction.

Location

800 E28h St, Minneapolis, MN 55407

Schedule

This req has a 14-day rotating block schedule that follows the following pattern:

Week 1:

• Sunday – 7am -3:30pm
• Monday - 7am - 3:30pm
• Thursday - 7am - 3:30pm
• Friday - 7am - 3:30pm

Week 2:

• Monday - 7am - 3:30pm
• Tuesday - 7am - 3:30pm
• Thursday - 7am - 3:30pm
• Saturday - 7am - 3:30pm

Primary Responsibilities

• Greet and assist patients, families, and visitors in a professional and compassionate manner
• Verify demographic, insurance, and guarantor information, and document it in the electronical medical record (EMR)
• Obtain required documentation, signatures, and consent forms
• Assist with scheduling add-on or follow-up appointments as needed
• Assist patients in completing forms and requests for information and route documentation to the appropriate department
• Provide wayfinding assistance and guide patients to the appropriate appointment, clinic location, or procedure area
• Manage inbound and outbound telephone calls, ensuring prompt, professional and courteous service
• Collaborate effectively with peers to manage complex registration scenarios, patient concerns, and customer service situations while ensuring a positive patient experience
• Insurance Verification & Revenue Cycle Support
  • Verify insurance eligibility and benefits information
  • Collect copayments, deductibles, and other point-of-service payments
  • Educate patients regarding insurance benefits, estimated financial responsibility, financial assistance programs, and payment options
  • Screen patients for financial assistance eligibility and assist with application processes
  • Escalate complex billing or financial concerns as appropriate
• Provide technical and functional guidance to team members as appropriate
• Maintain compliance with organizational policies, patient privacy standards, and regulatory requirements
• Collaborate with clinical staff, providers, revenue cycle teams, and other departments to resolve registration-related issues
• Contribute to departmental performance goals related to patient satisfaction, registration accuracy, productivity, point of service collections, and operational efficiency
• Assist with onboarding, training, and mentoring as required by business needs
• Perform other duties as assigned

Work Environment & Success Factors

This role supports hospital departments, including the Emergency Department, and requires the ability to work independently in fast-paced environment where priorities can shift quickly.

Successful candidates will demonstrate