Patient Access Representative | Annex Building Endoscopy Scheduler | 32 hrs/wk

Sanford Health; Fargo (ND); On-site; USD 10,000 - 60,000; Full time

Job summary

Sanford Health seeks a Patient Access Representative in Fargo, providing excellent customer service to patients and facilitating their needs. You will play a vital role by coordinating appointments, verifying patient information, and ensuring a smooth patient experience. This position offers growth opportunities within a leading health system.

Qualifications

• One year of work experience, preferably in a medical office setting.
• Six months' customer service experience desired.
• BLS may be required for certain locations.

Responsibilities

• Greet patients & verify demographics.
• Coordinate & schedule appointments with nursing team.
• Collect co-payments and assist with financial arrangements.

Skills

Customer service skills

Medical terminology

Education

High school diploma or equivalent

Post-secondary education

Job description

Patient Access Representative | Annex Building Endoscopy Scheduler | 32 hrs/wk

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

32Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

Monday -Friday, No weekends or holidays. The staff will work in one department without needing to float. Works closely with nursing team

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

- Greet patients & verifies demographics

- Creating, scanning & routing documents or electronic forms

- Inform patients what the document is & capture signatures on necessary paperwork

- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

- Collects co-payments, pre-payments, and payments on account balances

- May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

- Obtain and coordinate referrals & conduct pre-authorization

- Arrange interpreter services

- Check patients in/out

- Operate multi-line phone

- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

- Preparation & coordination of charts

- Organize supporting provider documents

- Initiation & collaboration of patient financial assistance

- Track patient visits & health information management on patient accounts

- Compile, distribute, administer, and score assessments

- Coordination of Telemed appointments

- Reminder calls for appointments

- Hospital admission

- Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].

About the company

Sanford Health, one of the largest health systems in the US, is dedicated to the delivery of health care, genomic medicine, senior care and services, global clinics, research and affordable insurance. Sanford Health Jobs

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