Patient Access Representative - AF | Walk-In Clinic | 32hrs/week

Sanford Health; Bemidji (MN); On-site; Full time

Job summary

Sanford Health recherche un Représentant d'Accès au Patient pour rejoindre leur équipe dynamique. Le candidat idéal sera le premier point de contact pour les patients, offrant un service client exceptionnel tout en gérant les documents d'enregistrement et la planification des rendez-vous. Cette position exige une compréhension des systèmes d'enregistrement, des compétences en service à la clientèle et une formation pertinente.

Qualifications

• Expérience en service à la clientèle dans un bureau, de préférence en soins de santé.
• Connaissance des procédures d'enregistrement et des systèmes de facturation souhaitée.
• Compétences informatiques étendues et connaissances des applications système.

Responsibilities

• Accueillir les patients et vérifier les données démographiques.
• Gérer la création et le traitement des documents et des formulaires électroniques.
• Coordonner et planifier des rendez-vous avec l'équipe médicale.

Skills

Service à la clientèle

Connaissance des systèmes d'enregistrement

Compétences informatiques

Terminologie médicale

Education

Éducation post-secondaire en soins de santé ou dans un domaine connexe

Job description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

Varies (United States of America)

Scheduled Weekly Hours:

32 Salary Range: $17.49 - $23.67

Union Position:

Yes

Department Details

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

- Greet patients & verifies demographics

- Creating, scanning & routing documents or electronic forms

- Inform patients what the document is & capture signatures on necessary paperwork

- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

- Collects co-payments, pre-payments, and payments on account balances

- May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

- Obtain and coordinate referrals & conduct pre-authorization

- Arrange interpreter services

- Check patients in/out

- Operate multi-line phone

- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

- Preparation & coordination of charts

- Organize supporting provider documents

- Initiation & collaboration of patient financial assistance

- Track patient visits & health information management on patient accounts

- Compile, distribute, administer, and score assessments

- Coordination of Telemed appointments

- Reminder calls for appointments

- Hospital admission

- Office duties, such as make copies or send faxes

Qualifications

Post secondary education or equivalent training in a healthcare or business related field is preferred.

Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].