Patient Access Representative - AF | ENT and Audiology | 40hrs/week

Good Samaritan Society; Bemidji, Northern (MN, KY); Hybrid; USD 50,971,000 - 69,569,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Time off

Job summary

Sanford Health in Bemidji, MN seeks a Patient Access Representative to deliver exceptional customer service and streamline patient intake. You will greet patients, verify demographics, collect payments, schedule appointments, coordinate referrals, and support registration workflows in a clinic setting.

Role involves working with the nursing team and providers to ensure smooth patient flow, accuracy of records, and timely pre-authorization where needed.

Qualifications

• Previous customer service experience in an office setting, preferably in a healthcare setting.
• Knowledge of registration procedures and computer systems is preferred.
• Familiarity with billing systems and third party payers is helpful.
• Medical terminology is desirable.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establish financial responsibility and assist with arrangements per policies.
• Collect co-payments, pre-payments, and payments on account balances.
• Coordinate referrals, pre-authorization, and scheduling with providers.
• Check patients in/out and operate multi-line phones.
• Assist with recall, queue issues, and basic switchboard duties.

Skills

Customer service

Registration procedures

Computer skills

Medical terminology

Billing systems

Education

Post secondary education or training

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

• Facility: Bemidji 1705 Clinic
• Location: Bemidji, MN
• Address: 1705 Anne St NW, Bemidji, MN 56601, USA
• Shift: 8 Hours - Day Shifts
• Job Schedule: Full time
• Weekly Hours: 40.00
• Salary Range: $17.93 - $24.26
• Union Position: Yes

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

Post secondary education or equivalent training in a healthcare or business related field is preferred.

Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include:

• health insurance
• dental insurance
• vision insurance
• life insurance
• a 401(k) retirement plan
• work/life balance benefits
• a generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

• Req Number: R-0276776
• Job Function: Revenue Cycle
• Featured: No