Patient Access Representative (73437)

Women's Care; Mesa (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and paid holidays

401k plan

Opportunity to make a difference in患者'

Opportunity to make a difference in患者'

Job summary

Women’s Care in Mesa, AZ is seeking a friendly front desk/administrative professional to greet patients, collect demographics, and manage daily office tasks. The role supports patient flow and HIPAA-compliant record handling.

You will assist with billing inquiries, schedule appointments, verify insurance, and help patients navigate online registration. Strong communication, organization, and computer skills are essential to deliver compassionate, efficient care.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and desire to help others.
• Strong organizational skills.
• Customer-centric, warm, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• Proficient with Microsoft Office.
• Ability to multi-task in a high-volume environment.
• Effective collaboration with patients, co-workers, and providers.
• Dependable and punctual.

Responsibilities

• Greet patients and visitors promptly and warmly.
• Collect and verify patient demographics and update profiles.
• Assist with billing concerns and time-of-service payments.
• Scan insurance cards and IDs into EMR (HIPAA compliance).
• Set up payment plans per policy.
• Explain financial policies to patients.
• Handle high volume calls and patient emails.
• Confirm upcoming appointments for next business day.
• Monitor lobby and inform patients of delays.
• Assist with online registration and forms.
• Schedule or reschedule appointments.
• Verify insurance eligibility and registration prior to visit.
• Ensure all appointments are checked out in eCW daily.
• Keep lobby front area tidy and presentable.
• Uphold Women’s Care mission and values.
• Follow HIPAA regulations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Punctuality

Computer literacy

Education

High school diploma or equivalent

Tools

eCW

MS Office

Job description

Job Details

• Location: 11606 A.Z. 4864 E Baseline Rd Ste 101 - Mesa, AZ 85206
• Position Type: Full Time
• Job Category: Non-Clinical Staff (Women's Care)

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women’s Care Values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• Assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• Act as a backup to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are "checked out" at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable, and clean the waiting room if necessary.
• Demonstrate and embody the Women’s Care mission and core values.
• Comply with all HIPAA rules, regulations, and guidelines.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills.
• Customer‑centric focus and a warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline‑driven and detail‑oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi‑task in a high‑volume and dynamic environment.
• Effective communication and collaboration with patients, co‑workers, and providers.
• Dependable, reliable, and punctual.

Preferred Skills

• Preferably one year of experience working in a medical office or healthcare setting, OBGYN a plus.
• General knowledge of medical terminology and billing beneficial.
• Experience working with an electronic medical records system, specifically eClinicalWorks (eCW) a plus.

Benefits

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401k plan
• Opportunity to make a difference in patients' lives every day

Core Values

• Communication & Collaboration
• Transparency
• Accountability & Integrity
• Patient Care & Innovation
• Excellence
• Respect

At Women’s Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization.