Patient Access Representative, 40-hours, Days

Beth Israel Lahey Health; Quincy (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a Patient Access Representative to enhance patient experiences by ensuring efficient access to services. This role involves managing patient registrations, handling inquiries, and supporting scheduling processes, all while maintaining confidentiality and a welcoming atmosphere. Ideal candidates will possess strong customer service skills and familiarity with medical terminology, making a meaningful impact in the lives of patients. Join a compassionate team dedicated to delivering high-quality healthcare support in a dynamic environment.

Qualifications

• 1-3 years related experience in patient access or customer service.
• Familiarity with computer systems and Microsoft Office.

Responsibilities

• Register patients and explain procedures while ensuring confidentiality.
• Process payments and verify insurance coverage.

Skills

Customer Service

Microsoft Office

Medical Terminology

Bilingual Abilities

Education

High School Diploma

Associate's Degree

Tools

Computer Systems

Job description

Patient Access Representative, 40-hours, Days

Join us as a Patient Access Representative, 40-hours, Days at Beth Israel Lahey Health.

This role is based in Quincy, working Monday - Friday from 8:45am to 5:15pm.

As part of the Beth Israel Lahey Health (BILH) System Services team, you will help ensure a high-quality patient experience by managing efficient and welcoming access to healthcare services, respecting patient confidentiality, and supporting accurate registration and scheduling processes.

Job Responsibilities include but are not limited to:

• Registering patients, explaining procedures, and handling questions.
• Processing payments and safeguarding financial transactions.
• Completing necessary documentation and obtaining signatures.
• Monitoring patient flow and ensuring a positive registration experience.
• Scheduling and rescheduling appointments, maintaining confidentiality.
• Verifying insurance coverage and financial clearance.

Minimum Qualifications:

• High school diploma or equivalent; associate’s degree preferred.
• 1-3 years related experience, including familiarity with computer systems and Microsoft Office.

Preferred Skills:

• Call center or customer service experience.
• Typing speed of 40+ WPM and knowledge of medical terminology.
• Bilingual abilities are a plus.

All staff are required to be vaccinated against influenza and COVID-19.

Join us and make a difference in people's lives through compassionate healthcare support.