Patient Access Representative - (37157) ED FT 3p-11p - Morristown

Atlantic Health System; Morristown (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Patient Access Representative at Morristown Medical Center. This role is crucial for ensuring a positive patient experience, requiring strong customer service skills and the ability to manage patient information accurately. Ideal candidates will thrive in a dynamic environment and be committed to meeting shift expectations.

Qualifications

• Ability to lift in excess of 25 lbs if needed.
• Relevant certifications as required for the role.

Responsibilities

• Secure accurate patient information and communicate responsibilities.
• Greet customers courteously and resolve questions professionally.

Skills

Customer service

Adaptability

Education

HS Diploma or equivalent

Tools

Electronic Medical Record (EMR)

Job description

Job Description

Atlantic Health System is seeking a Patient Access Representative (full-time) in the Patient Access Dept at Morristown Medical Center to work evening shifts, including every other weekend.

Summary:

The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system. Responsibilities include securing accurate patient information, interpreting and communicating patient responsibilities, and ensuring accurate patient identification—all crucial for the organization’s financial and operational success. The PAR should greet customers courteously, address them by name, and aim to resolve questions and concerns professionally. Ideal candidates will adapt well to changes, meet shift expectations, and handle challenging customers effectively.

Qualifications

Required:

• HS Diploma or equivalent
• Ability to lift in excess of 25 lbs if needed

Preferred:

• Relevant certifications as required for the role
• Customer service experience
• Experience within Revenue Cycle
• Electronic Medical Record (EMR) experience, preferably EPIC