Patient Access Representative 2 Full Time Bascom Palmer Eye Institute Naples, FL

University of Miami; Naples (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

University of Miami Health System is seeking a Patient Access Representative 2 (On-Site) for Naples, Florida. The role focuses on registering patients for clinical services, verifying insurance benefits, explaining documentation, and collecting payments.

Key duties include obtaining and entering demographic/financial information, checking insurance eligibility, coordinating with scheduling, securing authorizations, and ensuring accurate records while safeguarding university assets.

Qualifications

• High School Diploma or equivalent or relevant experience.
• Ability to learn new procedures, technologies, and protocols.
• Ability to work collaboratively with others in a team.
• Proficient with standard office software and relevant computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Registers patients for clinical services and collects payments.
• Verifies insurance benefits and eligibility; communicates with patients and physicians.
• Obtains and updates demographic, financial, and clinical information.
• Notifies patients of liabilities and collects funds.
• Maintains accurate records in the system of record.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Tools

Office software

Job description

Job Title & Location

Patient Access Representative 2 (On-Site) – Naples, Florida

Job Summary

The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High School Diploma or equivalent/relevant experience, certification or license
• - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• - Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Job Details

Job Status: Full time Employee Type: Staff

Location: Naples, Florida

Salary: Competitive salaries

Benefits: Comprehensive benefits package including medical, dental, tuition remission and more.

About the Employer

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.