Patient Access Representative 1, Per Diem

University of Miami; Miami (FL); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Patient Access Representative to enhance the patient experience at their facility. This role involves greeting visitors, managing incoming calls, and providing exceptional customer service to ensure a welcoming environment. With a focus on effective communication and attention to detail, you will play a key role in maintaining operational efficiency. The position offers flexible scheduling and the opportunity to be part of a renowned healthcare system committed to excellence in patient care and medical education. If you are passionate about making a difference in the healthcare field, this is the perfect opportunity for you.

Benefits

Medizinische Versorgung

Zahnversicherung

Studiengebührenverzicht

Qualifications

• Ein Jahr relevante Erfahrung im Kundenservice oder Empfang.
• Kenntnisse in Büroabläufen und -verfahren.

Responsibilities

• Begrüßen Sie Besucher und leiten Sie sie weiter.
• Beantworten Sie Anrufe und bieten Sie exzellenten Kundenservice.

Skills

Kundenservice

Datenentry

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Education

High School Diploma

Job description

Current Employees:

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Location and Schedule:

Location: UHealth Tower

Schedule: PRN, as needed, with alternating weekends.

Job Overview:

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor, greeting visitors (vendors, customers, patients, staff, students, etc.) promptly in person or by phone, and referring inquiries appropriately. They serve as the first point of contact for patients and customers entering the facility/department, effectively interfacing with the healthcare team and keeping patients informed of delays.

Core Job Functions:

1. Greet visitors and direct them to their destinations.
2. Answer incoming calls and make outgoing calls efficiently.
3. Provide exceptional customer service to enhance the institutional image.
4. Respond to general questions and inquiries, forwarding non-routine requests to appropriate staff.
5. Assist with administrative tasks such as sorting departmental mail and troubleshooting office equipment.
6. Maintain department directories and visitation logs.
7. Keep the reception area tidy and clean.
8. Order department supplies as requested.
9. Maintain a professional appearance and pleasant demeanor to create a welcoming atmosphere.
10. Adhere to university and departmental policies, safeguarding assets.

Note: This list of duties is not exhaustive and may be expanded as necessary.

Core Qualifications:

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• Knowledge of office procedures and operations
• Skill in accurate data entry
• Effective oral and written communication skills
• Attention to detail in completing assignments
• Discretion in handling confidential information

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.

UHealth-University of Miami Health System provides leading-edge patient care, supported by research and medical education at the Miller School of Medicine. Serving South Florida, Latin America, and the Caribbean, our physicians cover over 100 specialties and handle more than one million patient encounters annually. Our tradition of excellence is recognized worldwide for teaching, research, and patient care. Join us for a rewarding career opportunity.

The University of Miami is an Equal Opportunity Employer. Females, minorities, protected veterans, and individuals with disabilities are encouraged to apply. We protect against discrimination based on categories protected by federal law. For more information, click here.

Additional Details:

Job Status: Part-time

Employee Type: Temporary-Intermittent

Pay Grade: H3