Patient Access Representative 1 - PBC Children's Hospital

FMOL Health; Baton Rouge (LA); On-site; USD 22,000 - 33,000; Full time

Job summary

FMOL Health is seeking a Patient Access Representative 1 for the PBC Children's Hospital to register patients in Epic, verify insurance, and collect payments while delivering best-in-class patient experience. The role supports referrals, MyChart access, and accurate record updates.

Ideal candidates have at least 6 months of relevant experience, a High School diploma or equivalent, and strong customer service and computer skills.

Qualifications

• 6 months of relevant experience in medical office, hospital, billing, registrations or accounting.
• Education: High School diploma or equivalent.
• Proficient computer skills, ability to learn Epic during introductory period.

Responsibilities

• Register patients in Epic accurately and efficiently, guiding patient flow in the clinic.
• Review accounts to determine financial responsibility and arrange payment plans as needed.
• Assist with referrals to other providers/services per payor requirements.
• Provide patient access to information (e.g., MyChart).
• Update patient records and charges as required.
• Support clinic operations and cash handling per policy.
• Support performance excellence initiatives and training for teammates.
• Performs other duties as assigned.

Skills

Customer service

Billing

Registration

Finance

Accounting

Computer literacy

Epic

Education

High School diploma or equivalent

Tools

Epic

Job description

Patient Access Representative 1 - PBC Children's Hospital

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Job Description

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.

Responsibilities

• Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing imitative to ensure the patient experience is best in class.
• Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
• Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitates the patient's access to information including but not limited to MyChart access.
• Accurately updates patients records as needed.
• Accurately enters and updates charges as necessary.
• Clinic Operations
  • Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
  • Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
  • Meets site collection goals.
• Performance Excellence
  • Actively supports the organizations performance excellence initiatives.
  • Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
  • Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
  • Provides quality training and orientation for other Team Members when assigned.
• Other Duties As Assigned
  • Performs other duties as assigned or requested.

Qualifications

Experience: 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.

Education: High School or equivalent

Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

About Us

Our Lady of the Lake Children’s Hospital serves as the main campus and central hub for Our Lady of the Lake Children’s Health state-wide network of pediatric healthcare. The hospital is home to an expanded St. Jude Affiliate Clinic and the only pediatric emergency room in Louisiana staffed 24/7 by physicians certified in pediatric emergency medicine. It’s also home to one of only two dedicated pediatric trauma programs in Louisiana.

At Our Lady of the Lake Children's Health, we believe that access to not only primary care but also a robust network of specialties is critical to improving children’s health. We offer comprehensive ongoing care for your child in more than 30 specialties, in addition to our critical care , intensive care anddepartments. With specialties available in major markets and specialists rotating so satellite clinics across Louisiana, specialty care is close to home. We have the ability to treat almost any pediatric condition, and with care close by, your kids will be on the path to health in no time. With more than 180 providers across our specialties, we are ready to care for your child!

FMOL Health team members will only communicate with job applicants using official @fmolhs.org email addresses. If you receive any message regarding job opportunities or your application from a non @fmolhs.org email address, do not respond and report the message as phishing / spam and delete it.

• Job Identification 52352
• Job Category Revenue_Cycle
• Locations 8300 Constantin Blvd, Baton Rouge, LA, 70808, US
• Job Shift Day
• Job Function Patient Access
• Worker Type Employee
• Regular or Temporary Regular
• Requisition Schedule PRN (As Needed)
• Hours of Schedule (e.g. M-F 8a-5p) 7:00am - 5:00pm, PRN only
• Department OP Therapy Clinic-Lake Childrens Hospital Campus
• FMOLHS Company Code Our Lady of the Lake Hospital Inc

FMOL Health team members will only communicate with job applicants using [e-mail] addresses. If you receive any message regarding job opportunities or your application from [e-mail] address,do not respondand report the message as phishing / spam and delete it.