Patient Access Representative 2 (On-Site) (U)

University of Miami; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

University of Miami Health System (UHealth) is seeking a full-time staff member to support financial clearance for scheduled patient accounts. The role requires collecting and confirming demographic, financial, and insurance information, and collaborating with scheduling to identify add-on patients.

The ideal candidate has a high school diploma, at least two years of relevant experience, and strong data-entry skills with discretion for confidential information.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years of relevant experience.
• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance eligibility and notifies patient and referring physician if eligibility fails.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities and collects funds.
• Maintains records and accurate documentation in the system of record.
• Adheres to University policies and safeguards University assets.

Skills

Data entry

Communication

Attention to detail

Confidential information handling

Office procedures

Education

High School diploma or equivalent

Job description

Location: UHealth Tower

Schedule: Monday through Friday, including weekends as needed. Weekly schedule varies. Shift hours fall between 4:30 AM and 5:00 PM (8-hour floating shift).

Job Status: Full time

Employee Type: Staff

Pay Grade: H4

CORE JOB FUNCTIONS

• 1. Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• 2. Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• 3. Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• 4. Collaborates with scheduling departments to identify add-on patients.
• 5. Obtains necessary authorizations, pre-certifications, and referrals.
• 6. Notifies patients of liabilities and collects funds.
• 7. Maintains appropriate records, files, and accurate documentation in the system of record.
• 8. Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

High School diploma or equivalent

Minimum 2 year of relevant experience

Knowledge, Skills, and Attitudes: General knowledge of office procedures and operations. Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Skill in completing assignments accurately and with attention to detail. Ability to process and handle confidential information with discretion.

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ('UHealth') have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.