Patient Access Representative 1 - ED (7p-7a)

Franciscan Missionaries of Our Lady Health System; Baton Rouge (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen Patient Access Representative, der für die Registrierung von Notfallpatienten verantwortlich ist. In dieser spannenden Rolle werden Sie in einem dynamischen Umfeld arbeiten, in dem Sie Ihre Kommunikationsfähigkeiten einsetzen, um Patienten und Familien zu unterstützen. Sie sind das erste Gesicht, das Patienten im Notfall sehen, und Ihre Fähigkeit, in stressigen Situationen ruhig zu bleiben, ist von entscheidender Bedeutung. Sie werden auch mit Versicherungsfragen umgehen und sicherstellen, dass die Patienten die notwendige Unterstützung erhalten. Diese Position bietet eine hervorragende Gelegenheit, in der Gesundheitsversorgung zu wachsen und einen positiven Einfluss auf das Leben der Menschen zu haben.

Qualifications

• 1 Jahr Erfahrung im Kundenservice oder verwandte Zertifizierung erforderlich.
• Fortgeschrittene Büro- und Computerfähigkeiten sind notwendig.

Responsibilities

• Effektive Registrierung von Patienten im Notfallbereich.
• Verwaltung von Versicherungsansprüchen und finanziellen Sammlungen.

Skills

Kundenservice

Kritisches Denken

Flexibilität

Kommunikationsfähigkeiten

Teamarbeit

Education

High School Diploma oder Äquivalent

Zertifizierung als medizinischer Assistent

Tools

Zahlungsabschätzungssoftware

Job description

Patient Access Representative 1 - ED (7p-7a)

Join to apply for the Patient Access Representative 1 - ED (7p-7a) role at Franciscan Missionaries of Our Lady Health System

Job Description

The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration includes validating patient identity, collecting ED-specific screening information, coordinating with ED nurses to ensure patients are triaged in a timely manner, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, determination of in-network and out-of-network status post-stabilization, and balancing of cash. In this fast-paced, high-stress environment, the PAR1 demonstrates professional/effective communication skills with patients and families, physicians, and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation.

Responsibilities include:

• Registration: Effectively meet customer needs, build relationships, and ensure customer satisfaction. Greet patients courteously, prioritize and complete registration accurately and timely. Identify patients without proof of legal ID due to EMTALA regulations. Obtain necessary information, verify and input data correctly, and use critical thinking to evaluate each situation for a compliant and personalized registration experience.
• Manage special needs of patients, coordinate trauma, stroke, and heart alerts for timely triage, and ensure each patient has only one medical record number. Obtain signatures on necessary documents, document encounters thoroughly, and ensure order consistency.
• Insurance and Benefits: Demonstrate knowledge of insurance plans, verify eligibility, obtain authorizations, and select correct plans. Explain forms to patients, use payment estimator software accurately, and determine patient financial eligibility for assistance.
• Financial Collections: Use customer service techniques to collect payments at or before service, explain balances, negotiate deposits, and handle cash responsibly.
• Other duties as assigned, including performing additional tasks as needed.

Qualifications: 1 year customer service experience or related certification (e.g., Certified Coder, Medical Assistant). High School diploma or equivalent. Skills include advanced clerical and computer skills, critical thinking, high-stress adaptability, professionalism, communication, dependability, flexibility, and teamwork.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care