Patient Access Representative

Orthopaedic Management Services; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to create a positive first impression and deliver superior service in a fast-paced setting. Responsibilities include accurate data entry, insurance verification, scheduling appointments, and collecting upfront payments.

Qualified candidates will have a high school diploma and 2+ years of customer service experience, preferably in healthcare, with familiarity in EMR systems.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience, healthcare experience preferred.
• Experience with electronic medical records (EMR) preferred.

Responsibilities

• Provide exceptional customer service to patients at check-in and check-out.
• Verify insurance information and eligibility.
• Pre-register patient charts before service.
• Collect copayments and balances in a professional manner.
• Enter patient demographics and insurance data into the EMR.
• Schedule appointments with patient convenience as a priority.
• Assist patients with directions and paperwork as needed.
• Maintain patient confidentiality and comply with safety policies.

Skills

Customer service

Communication skills

Team player

Empathy

Flexibility

Critical thinking

Education

High school diploma

Tools

EMR systems

Job description

OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work.

Position Summary

The Patient Access Representative serves as the patient’s first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments and the collection of upfront payments.

Education

Education: High School diploma or equivalent required. Experience: 2+ years of customer service-related experience, required. 2+ years prior healthcare experience, preferred. 2+ years experience working in a fast-paced environment preferred.

Knowledge/Skills/Abilities

Understanding the revenue cycle is preferred. Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace. Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Essential Job Functions

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Utilization of multiple computer software programs, simultaneously.
• Preregistration of patient charts, prior to service.
• Insurance verification for eligibility.
• Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately.
• Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates OrthoNebraska from other organizations.
• Assist patients with wayfinding within our campus.
• Assist patients with paperwork, when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission.
• Team member is responsible for all other duties as assigned.

Physical requirements

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally) up to (33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.

About OrthoNebraska

OrthoNebraska creates the inspired healthcare experience all people deserve by giving a direct path to personalized care and life-enhancing outcomes. Routinely recognized as one of Omaha's top employers, OrthoNebraska is all about people. Our approach is grounded in collaboration. This means the physician, care team, support staff, patient, and caregivers work together to get patients back to what they love. Join the OrthoNebraska team, and work in a place where your ideas are celebrated and you have room to make your career journey your own.