Patient Access Representative

Legacy Health; Silverton (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

Legacy Health is hiring a Patient Access Representative in Silverton, Oregon, to serve as the primary non-clinical contact for patients. Responsibilities include greeting patients, verifying insurance, and assisting with financial documentation.

The ideal candidate will have at least one year of healthcare experience and strong communication skills. This role plays a critical part in ensuring a seamless patient experience and accurate record-keeping.

Qualifications

• Strong communication and interpersonal skills essential for patient interactions.
• Experience with medical records and financial documentation.
• Knowledge of insurance verification processes.

Responsibilities

• Greeting and admitting patients as the primary contact.
• Verifying patient insurance and financial responsibilities.
• Collecting necessary patient information and documentation.

Skills

Communication skills

Interpersonal skills

Attention to detail

Education

High School diploma

Two years college education (preferred)

Job description

Overview

You are the first face patients see — setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy.

As we work to fulfill our mission of making life better for others, we need compassionate and capable individuals to guide patients through every step of their healthcare journey. As a Patient Access Representative, you’ll use your strong communication and interpersonal skills to collect insurance and other essential information, assist patients and families in understanding their financial responsibilities, collect co-payments, and ensure required legal documentation is obtained for state and federal compliance.

Your attention to detail in creating accurate medical and financial records will make a meaningful difference for both patients and our medical teams.

Legacy Silverton Medical Center serves the heart of the Willamette Valley with a wide mix of services, many not typically available in a community hospital: CT scan (computerized tomography), nuclear medicine, echocardiography, family birth center and much more.

Responsibilities

The Patient Access Representative serves as the primary non-clinical contact for all hospital-based patient visits. Responsibilities include:

• Greeting, registering, checking in, and admitting patients according to scope and service line.

• Collecting patient demographics, identifying medical providers involved in care, and documenting medical decision-makers.

• Verifying insurance coverage and benefits, and determining patient financial responsibilities.

• Assisting patients and families in understanding active insurance coverage and providing guidance on accessing financial and insurance resources.

• Offering self-pay information and applicable discounts.

• Collecting copayments, coinsurances, deposits, and payments as appropriate.

• Collaborating with Revenue Cycle departments and hospital units to ensure accurate medical and financial records.

• Collecting and submitting required legal documentation to meet State and Federal compliance regulations.

Qualifications

Education:

• High School diploma or equivalent required.
• Two years college education including satisfactory completion of college level Health Records coursework preferred.

Experience:

• A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Patient Access, Medical Records/Health Information or applicable clerical support experience.
• Six months customer service experience required.
• Previous registrar and third-party payor experience preferred.