Patient Access Representative

Theuniversityunion; Sansom Park (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

Theuniversityunion in Fort Worth, TX is seeking a Patient Access Representative I to join our Federally Qualified Health Center team. You will handle patient registration, appointment scheduling, insurance verification, and sliding fee scale eligibility to ensure accessible care.

This role requires strong customer relations, ability to work in a fast-paced setting, bilingual English/Spanish preferred, and adherence to HIPAA.

Qualifications

• High school diploma or equivalent preferred.
• 1 year of data entry/medical office experience preferred.
• Bilingual in English/Spanish highly preferred.
• Strong customer relations and communication skills.

Responsibilities

• Greet patients in a welcoming, respectful, and culturally sensitive manner.
• Register new patients and update demographic information in the EHR.
• Collect documentation (photo ID, insurance, income verification, consent forms).
• Verify insurance eligibility and determine financial responsibility.

Skills

Data Entry

Customer Service

Bilingual English/Spanish

Education

High school

Job description

Join our mission of delivering high quality healthcare!

Show Map

• Location 2332 Beverly Hills Dr.,Fort Worth, TX, 76114,United States
• Base Pay $19.00 - $22.00 / Hour
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone] ext. 1112

Description

Essential Duties & Responsibilities

Patient Registration & Front Desk Operations

• Greet patients in a welcoming, respectful, and culturally sensitive manner.
• Register new patients and update demographic information accurately in the electronic health record (EHR).
• Collect required documentation (photo ID, insurance cards, income verification, consent forms).
• Ensure completion of required forms in compliance with HRSA and FQHC guidelines.

Patient Check-In & Check-Out

• Verify patient identity and appointment details at check-in.
• Confirm and update demographic, insurance, and contact information.
• Collect copayments, sliding fee scale, and outstanding balances at time of service.
• Inform patients of wait times and clinic procedures.
• Complete check-out process by scheduling follow-up appointments and referrals.
• Provide visit summaries, receipts, and patient instructions as directed.
• Reconcile daily payments and maintain accurate cash-handling procedures.
• Review account past-due balance (i.e., ROA, CIB, Bad debt).

Scheduling & Call Center Support

• Schedule, reschedule, and confirm appointments for medical, and/or behavioral health services.
• Answer inbound calls and respond to patient inquiries promptly and professionally.
• Conduct appointment reminder calls and follow-up outreach as needed.
• Ability to perform appointment processing to include requesting hospital records when needed.

Insurance Verification & Financial Screening

• Verify insurance eligibility and benefits prior to patient visits.
• Determine patient financial responsibility (copays, deductibles, outstanding balances).
• Conduct financial screenings and determine eligibility for the Sliding Fee Discount Program (SFDP).
• Review income documentation and apply sliding fee scale adjustments per FQHC policy.
• Educate patients on payment options, financial assistance programs, and coverage enrollment resources.

Compliance & Confidentiality

• Maintain strict adherence to HIPAA and patient confidentiality standards.
• Ensure compliance with HRSA, federal, state, and organizational policies.
• Document all patient interactions accurately and timely.
• Maintains cash drawer along with ensuring accuracy and security at all times.
• Responsible for balancing the money batch at the end of your shift.
• Other duties as assigned.

Performance Requirements

• Support co-workers and engage in positive interactions.
• Communicate professionally and timely with internal and external patients.
• Demonstrate friendliness by smiling and making eye contact when greeting all patients.
• Provide helpful assistance in anticipating and responding to the needs of our patients.
• Ability to stay calm under pressure and deal effectively with difficult situations.
• Ability to recognize and respect cultural diversity of patients.
• Recognize and responds effectively to verbal, nonverbal, and written communication.
• Ability to follow established policies and procedures dealing with health care.
• Comply with established risk management and safety procedures.
• Able to establish and maintain effective working relationships with the public and healthcare team.
• Must respect the confidential nature of medical information.
• Working knowledge of standard concepts, practices, and procedures.
• Able to work efficiently and cope with emergency situations.
• Capable of using experience and judgment to plan and accomplish goals.
• Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine report and correspondence.
• Ability to work in a fast-paced environment.
• Must have efficient computer and typing skills.
• Professional manner and appearance.
• Travel to all sites as needed.

Requirements

• High School Diploma or Equivalent Preferred
• One (1) year of Data Entry/Medical Office Experience Preferred
• Strong Customer Relations Skills
• Bilingual in (English/Spanish) highly preferred.
• A valid driver’s license and proof of Auto insurance as travel may be requested from time to time.

Summary

The Patient Access Representative I serves as the first point of contact for patients at the Federally Qualified Health Center (FQHC). This role is responsible for patient registration, appointment scheduling, insurance verification, financial screening, and sliding fee scale eligibility determination. The Patient Access Representative supports the organization’s mission by ensuring access to quality, affordable healthcare services for all patients, regardless of ability to pay. We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s Patient Access Representative. In this position, you will greet patients/visitors entering the building and help direct them where they need to go. In addition, you’ll be responsible for answering and managing the phones. You would also be assisting with third party coverage verification. Ability to explain patient responsibility including: insurance, sliding fee scale, Medicaid, Medicare, and special programs. As a PAR, you would identify opportunities for any balance of previous visits.