Patient Access Representative

Mercy; Rogers (AR); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental & vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking a Patient Access Representative for the Rogers Emergency Department. This PRN role is often the first point of contact, handling scheduling, registration, and insurance verification while representing Mercy with compassionate service.

You will ensure accurate patient data, support pre-certification and financial clearance, and maintain knowledge of Medicare guidelines and payer systems. High school diploma and clerical experience are preferred.

Qualifications

• 1–3 years clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required, some college helpful.

Responsibilities

• Facilitate patient entrance: scheduling, registration and pre‑visit tasks.
• Verify benefits, handle pre‑certification and financial clearance.
• Ensure accurate patient data and records in the system.
• Coordinate with patients, physicians, and hospital staff.

Skills

Verbal and written communication

Organizational skills

Handle stress / deadlines

Telephone etiquette

Team collaboration

Education

High School diploma

Tools

EMR systems

10-key calculator

Computer software basics

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards. The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Patient Access Rep

PRN

Mercy - Rogers Emergency Department

Experience And Education Requirements

1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Access Rep