Patient Access Representative

AssociatesMD; Plantation (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Supportive team culture

Professional growth opportunities

Dynamic work environment

Job summary

AssociatesMD in Plantation, Florida, is seeking a Bilingual Front Desk Coordinator to enhance the patient experience. In this role, you will manage patient check-ins, assist with scheduling and inquiries in both English and Spanish, and ensure a smooth flow in the office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and pay attention to detail. This position offers a dynamic work environment with opportunities for professional growth and development.

Qualifications

• Must be fluent in English and Spanish for effective communication.
• Comfortable with electronic medical records and office software.
• Needs to have strong customer service skills and a calm demeanor.

Responsibilities

• Greet patients and manage the check-in process.
• Assist patients with scheduling and inquiries in both languages.
• Coordinate referrals and handle patient check-outs.

Skills

Bilingual communication (English and Spanish)

Customer service

Attention to detail

Tech-savvy

Tools

eClinicalWorks

Electronic medical records

Job description

PRIMARY CARE PRACTICE & URGENT CARE IN PLANTATION, PEMBROKE PINES, DAVIE, WESTON, MARGATE, DANIA BEACH AND FT.LAUDERDALE, FL

AssociatesMD was founded in 2007 with the flagship location in Davie, Florida. AssociatesMD is dedicated to providing comprehensive and compassionate medical care that caters to unique needs of each individual.

With a team of experienced healthcare professionals, cutting edge technology, and a patient centered approach, AssociatesMD strives to ensure that each patient receives the highest quality medical services. AssociatesMD offers a wide range of medical services designed to address various healthcare needs. From routine check-ups and preventative care from primary care physicians, to specialized consultations in cardiology and nutrition, the medical group is equipped to handle a variety of medical conditions. Our patient centered-approach ensures that each patient is actively involved in their healthcare decisions, and AssociatesMD works collaboratively to develop personalized treatment plans.

At AssociatesMD the patient’s comfort, well-being, and trust are our top priorities. The medical group believes in building strong clinician-patient relationships based on open communication and mutual respect. AssociatesMD friendly staff is here to answer questions, address concerns, and provide support throughout the patient’s healthcare journey.

About the Role

We are looking for a professional, high-energy Bilingual Front Desk Coordinator to join our primary care team. As the first point of contact for our patients, you play a critical role in shaping the patient experience. You will manage the flow of the office, handle administrative tasks with precision, and ensure our patients feel welcomed and supported from the moment they walk through the door.

Key Responsibilities

• Patient Welcome & Check-In: Greet patients warmly, verify insurance, and update demographic information in the EMR system (eClinicalWorks experience is a plus).
• Bilingual Communication: Effectively communicate with both English and Spanish-speaking patients to assist with scheduling, intake, and general inquiries.
• Administrative Excellence: Handle patient check-outs, collect copays/balances, and coordinate referrals.
• Flow Management: Work closely with the clinical team (MAs and Providers) to ensure a smooth transition from the waiting room to the exam room.
• Privacy & Compliance: Maintain strict patient confidentiality in accordance with HIPAA guidelines.

What We’re Looking For

• Fluent in English and Spanish (Required): Must be able to speak, read, and write comfortably in both languages to assist our diverse patient population.
• Tech-Savvy: Comfortable navigating electronic medical records and modern office software.
• Customer Service Star: A "people person" who remains calm, empathetic, and professional, even during busy hours.
• Detail-Oriented: Someone who takes pride in accuracy, whether it's entering insurance data or managing a provider’s schedule.

Why Join Our Team?

• Dynamic Work Environment: Work in a modern, integrated healthcare setting that values efficiency and innovation.
• Team Culture: Join a supportive group of professionals who value employee morale and collaborative care.
• Professional Growth: Opportunity to work in a leadership-driven environment with clear standards of excellence.

How to Apply

If you are ready to be the face of our practice and help us deliver exceptional care, please apply below

We are an equal opportunity employer and value diversity at our company.