Patient Access Representative

CHI St Anthony Hospital; Pendleton (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

CHI St. Anthony Hospital in Pendleton, OR is seeking a Patient Access Representative to serve as the primary point of contact for patient registration and enrollment.

You will document demographic and insurance information across access points, ensuring accurate records in the electronic health record and supporting high-volume workflows. In this role you will collaborate with the healthcare team, provide compassionate, compliant service to patients and families, and help educate patients on

Qualifications

• High School Diploma or GED required.
• Preferred: 1 year in healthcare or patient access.
• Knowledge of patient registration procedures and insurance concepts is a plus.

Responsibilities

• Register patients across access points and verify demographic/insurance data.
• Scan, index, and manage patient documents in the EHR.
• Explain financial responsibilities and collect payments when due.
• Schedule, confirm, and update patient appointments.
• Identify and resolve registration/insurance discrepancies.
• Provide patient-facing support via phone and other channels.

Skills

Patient registration

Data entry

Insurance eligibility

Customer service

Appointment scheduling

Problem solving

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) systems

Job description

As a Patient Access Representative, you will serve as the primary point of contact for patient registration, managing demographic and insurance data across various hospital access points to ensure accurate record-keeping.

Every day, you will utilize multiple complex systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows to maintain seamless hospital operations.

To be successful in this role, you will collaborate effectively with the healthcare team and provide compassionate, compliant service to patients and families while upholding the organization’s core mission and values.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

Job Requirements

Required

• High School Diploma or GED

Preferred

• One (1) year relevant experience in healthcare, patient access setting
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications

Where You’ll Work

CHI St. Anthony Hospital is a 25 bed, licensed for 49, faith-based, acute care, level four trauma, critical access hospital and healthcare campus serving the Pendleton, Oregon area for more than 100 years. We are committed to the highest quality of patient care and safety; and to strengthening our community through wellness education. CHI St. Anthony Hospital is designed specifically to ensure that our physicians, nurses, and healthcare professionals can continue to provide extraordinary care for our patients. The 103,000 square foot hospital features 4 operations rooms, 11 emergency rooms, 30 private patient rooms, and the latest medical equipment. St. Anthony Hospital has plenty of room to grow as needed by the community and will continue to provide the safest quality of care possible. St. Anthony Hospital was also named one of the top patient experience hospitals in 2021. CHI St. Anthony is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services-all recognized for quality, safety and service. To learn more go to www.sahpendleton.org