Patient Access Representative

University Hospital; Newark (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

University Hospital is seeking a Patient Access Representative to join their team. This role involves interviewing patients, managing registration processes, and ensuring accurate data entry. Ideal candidates will have clerical experience, excellent customer service skills, and knowledge of medical terminology. Join a leading academic medical center and contribute to exceptional patient care.

Benefits

Paid Time Off (PTO)

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA)

Short- & Long-Term Disability Insurance

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Qualifications

• High School Diploma or equivalent required.
• Three years of clerical experience in a physician's office, hospital, or insurance company required.
• Knowledge of medical terminology preferred.

Responsibilities

• Interviews all patients in a professional and courteous manner.
• Ensures efficient, accurate and timely patient registrations.
• Verifies patient's insurance eligibility.

Skills

Customer Service

Detail Oriented

Communication

Education

High School Diploma or equivalent

Tools

Computer Data Entry

Job description

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About The Role

The primary purpose of the Patient Access Representative position is to interview all patients in a professional and courteous manner. Completes efficient and timely patient arrivals and registration functions. This includes, but is not limited to, Inpatient, Outpatient, Emergency Department, and Pre-Registration. Electronically enters accurate patient demographic information into University Hospital computer system and obtain signatures on all required documentation. Confirms required insurance precertification, authorization and documentation is obtained for billing and medical record processing.

About The Role

The primary purpose of the Patient Access Representative position is to interview all patients in a professional and courteous manner. Completes efficient and timely patient arrivals and registration functions. This includes, but is not limited to, Inpatient, Outpatient, Emergency Department, and Pre-Registration. Electronically enters accurate patient demographic information into University Hospital computer system and obtain signatures on all required documentation. Confirms required insurance precertification, authorization and documentation is obtained for billing and medical record processing.

Responsibilities

What You’ll Do

• Obtains and electronically inputs patient demographics and insurance information into the hospital computer system, thoroughly verifying the information presented by the patient.
• Ensures efficient, accurate and timely patient registrations and arrivals. Interviews all patients in a professional and courteous manner.
• Ensures the correct patients arrived and are checked-in prior to banding or completing a task.
• Obtains identification and current insurance information. Updates the registration system upon obtaining additional information.
• Scans documents into the hospital registration system.
• Verifies patient’s insurance(s) eligibility to ensure reimbursement for services rendered at the hospital. Performs real time eligibility, Notice of Admission, and uses all other available on-line and manual systems to obtain authorization or pre-certification.
• Performs other related duties as assigned.
  
  

Qualifications

What You’ll Bring

• High School Diploma or equivalent required.
• Three (3) years of clerical experience in a physician’s office, hospital, or insurance company required. (Experience in collections is an advantage).
• Knowledge of medical terminology preferred. An understanding of Managed Care, Medicaid, and Charity Care guidelines and regulations preferred. Must be detail oriented, and possess excellent customer service skills, as well as oral and written communication skills.
• Knowledge of computers and data entry experience required.
  
  

What We Offer

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development
  
  

Compensation

The expected salary range for this position is TC1850: Probationary Rate: $25.14 – Job Rate: $25.64 – Two Year Rate: $26.41 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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