Patient Access Representative

Central Ohio Urology Group; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Patient Access Representative to serve as the first point of contact for patients. You will be responsible for exceptional customer service, appointment scheduling, and insurance verification while maintaining a positive patient experience. The ideal candidate will have at least one year of experience in a medical or insurance environment, excellent communication skills, and the ability to work effectively in a remote setting. Salary ranges from $18.00 to $22.50 per hour, based on relevant experience.

Qualifications

• One year of experience working in a medical practice or health insurance organization.
• Demonstrates strong self-management skills in a remote work environment.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Serve as the first point of contact for patients.
• Handle appointment scheduling and insurance verification.
• Prepare patient messages to providers and perform surgical scheduling.

Skills

Customer service

Verbal communication

Written communication

Problem-solving

Education

High School Diploma

Tools

EMR systems

Standard office equipment

Job description

**About the Role** The Patient Access Representative serves as the first point of contact for patients. Candidates must provide exceptional customer service while facilitating general appointment and escalation appointment scheduling. PAR will register new patients, review demographics for existing patients, insurance verification and answer general patient questions. PAR is also responsible for preparing patient messages to providers, triage, surgical scheduling and other internal departments. This role plays a critical part in ensuring a positive patient experience and supporting accurate, timely access to the patients.Performs all other duties as assigned. * High School Diploma* Interact professionally and positively with all patients, colleagues, managers and executive team* Prior use of EMR systems preferred* Demonstrates strong self-management skills in a remote work environmentExhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization Excellent verbal and written communication skills **Reasoning Ability** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.**Computer Skills** To perform this job successfully, an individual should have thorough knowledge in computer information systems. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, faxing through Ring Central**Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Travel is primarily local during the business day. **Salary Range**:$18.00 – $22.50 per hourThe compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location.