Patient Access Representative

Saint Joseph Hospital - Mount Sterling; Mount Sterling (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Joseph Mount Sterling is seeking a Patient Access Representative to support patient registration and admitting functions across access points, ensuring accurate demographic and insurance data in the EHR. The role includes scanning documents, communicating financial responsibilities, and assisting with scheduling to ensure timely access to care.

You will interact with patients and families to support access needs and a positive experience while maintaining compliance with privacy standards

Qualifications

• 1 year relevant experience in healthcare preferred, especially in patient access.
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic information and complete documentation in the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing and clinical workflows.
• Communicate patient financial responsibilities using established tools and scripts, including estimates and liabilities, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and provider workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels; route calls and document interactions per procedures.

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

Welcome to Saint Joseph Mount Sterling, a not-for-profit, faith-based hospital founded in 1918. Formerly known as Mary Chiles Hospital, Saint Joseph Mount Sterling serves as a 42-bed community hospital and is recognized as a 2024 Best Place to Work in Kentucky.

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 employees and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.