Patient Access Representative

Cincinnati Children's Hospital Medical Center; Mason (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Cincinnati Children's Hospital Medical Center Loveland Primary Care is seeking a Patient Access Specialist to register and schedule patients, provide excellent service, and support admissions and front-end revenue cycle. The role requires accurate demographic and insurance data entry, adherence to compliance and confidentiality, and collaboration with clinical staff to ensure a positive patient experience.

A high school diploma and strong communication skills are essential, with training

Qualifications

• High school diploma or equivalent.
• No directly related experience required.
• Strong interpersonal and communication skills.
• Ability to learn new systems and processes.
• Demonstrated customer service experience and attention to detail.

Responsibilities

• Register and schedule patients accurately and efficiently.
• Provide excellent customer service to patients, families, providers, and coworkers.
• Support patient admissions and front-end revenue cycle functions.
• Verify and maintain accurate demographic and insurance information.
• Follow organizational policies related to compliance, patient safety, and confidentiality.
• Collaborate with team members and clinical staff to ensure a positive patient experience.
• Maintain accuracy while working in a fast-paced healthcare environment.

Skills

Interpersonal skills

Customer service

Attention to detail

Learn new systems

Education

High school diploma or equivalent

Job description

Primary LocationLoveland Primary CareDepartmentCCHMC Loveland Primary CareShiftDay (United States of America)ScheduleFull timeWeekly Hours40FTE1Employee StatusRegular

Primary Responsibilities

• Register and schedule patients accurately and efficiently.
• Provide excellent customer service to patients, families, providers, and coworkers.
• Support patient admissions and front-end revenue cycle functions.
• Verify and maintain accurate demographic and insurance information.
• Follow organizational policies related to compliance, patient safety, and confidentiality.
• Collaborate with team members and clinical staff to ensure a positive patient experience.
• Maintain accuracy while working in a fast-paced healthcare environment.

Minimum Qualifications

• High school diploma or equivalent.
• No directly related experience
• Strong interpersonal and communication skills.
• Ability to learn new systems and processes.
• Demonstrated customer service experience and attention to detail.

Preferred Qualifications

• Previous patient access, registration, scheduling, healthcare administration, or medical office experience.
• Experience working directly with patients, families, customers, or clients in a service-focused environment.
• Strong computer and data-entry skills.

Why Join Our Team?

This role provides an opportunity to make a meaningful impact by supporting patients and families throughout their healthcare experience. Successful candidates will bring strong communication skills, a service mindset, professionalism, and a willingness to learn. Technical processes and systems can be taught, but the ability to build trust and communicate effectively is critical to success.

About Us

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)
• One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability