Patient Access Representative

Actalent; Liberty Lake (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Sick Leave

On-site role in Liberty Lake

Job summary

Actalent in Liberty Lake, WA seeks a Patient Authorization Representative to initiate and manage external and internal referrals and insurance authorizations. You will communicate with medical offices and insurers to ensure timely processing while supporting patient access in a collaborative health-system environment.

You will use EPIC, manage work queues, and maintain accurate patient and referral records, delivering professional service in a team-driven setting.

Qualifications

• Customer service focus with patient access emphasis.
• Experience in patient registration and scheduling in healthcare.
• EPIC experience is required.
• Experience using EPIC work queues for referrals and authorizations.
• At least one year in a medical office handling insurance authorizations.
• Ability to operate a multi-line phone system.
• Strong organization for preparing and retrieving records.
• Ability to scan, fax, and handle electronic documents accurately.
• Fluency in English for all communications and documentation.
• Ability to follow compliance policies and procedures.

Responsibilities

• Process provider referrals accurately per procedures.
• Obtain insurance authorizations for patient services.
• Scan and fax documents to support workflows.
• Maintain patient and referral records timely and accurately.
• Respond to written and electronic referrals and authorizations.
• Manage calls with a multi-line phone system.
• Adhere to compliance standards and policies.
• Collaborate with physicians and staff to resolve issues.
• Use EPIC and work queues to track tasks.
• Perform other duties to support patient access and referrals.

Skills

Customer service

Patient access

EPIC proficiency

EPIC work queues

Insurance authorizations

Multi-line phone handling

Record preparation

Scanning & faxing

English communication

Compliance adherence

Tools

EPIC

EPIC work queues

Job description

Job Title: Patient Authorization Representative

The Patient Authorization Representative, also referred to as a Referral Specialist, initiates and manages a wide range of external and internal referral processing tasks and skilled clerical duties in support of physician offices. This role communicates regularly with internal and external medical offices and insurance companies to ensure provider referral requests and insurance authorizations are processed accurately and in a timely manner. The position supports a collaborative team environment and reflects the mission and values of the health system while adhering to established policies, standards, and code of conduct.

Responsibilities

• Process external and internal provider referrals accurately and in accordance with established procedures.
• Obtain insurance authorizations for patient services, ensuring all required information is collected and verified.
• Perform scanning and faxing of documents to support referral and authorization workflows.
• Prepare, organize, and maintain patient and referral records in a timely and accurate manner.
• Respond to written and electronic correspondence related to referrals, authorizations, and patient access.
• Answer and manage calls using a multi-line phone system, providing professional and courteous customer service.
• Adhere to established compliance standards, policies, procedures, and protocols of the organization.
• Work collaboratively with physicians, office staff, and other departments to resolve referral and authorization issues.
• Utilize EPIC and work queues to track, monitor, and complete referral and authorization tasks.
• Perform other related duties as assigned to support patient access and referral operations.

Essential Skills

• Demonstrated customer service skills with a focus on patient access and satisfaction.
• Experience in patient registration and patient scheduling within a healthcare environment.
• Proficiency using EPIC electronic health record system (EPIC experience is required).
• Experience working in EPIC work queues to manage referrals and insurance authorizations.
• At least one year of experience working in a medical office conducting insurance authorizations.
• Ability to operate and manage a multi-line phone system effectively.
• Strong organizational skills for preparing, maintaining, and retrieving records.
• Ability to scan, fax, and handle electronic documents accurately and efficiently.
• Fluency in English sufficient to perform all essential functions of the position, including communication and documentation.
• Ability to follow and adhere to compliance requirements, policies, procedures, and protocols.

Additional Skills & Qualifications

• Prior experience in a health care setting focused on patient access or registration.
• Familiarity with insurance processes and terminology related to authorizations and referrals.
• Strong written and verbal communication skills for interacting with medical offices, insurance companies, and patients.
• Attention to detail and accuracy when handling patient information and insurance documentation.
• Ability to work effectively as part of a team and support a collaborative work culture.
• Comfort working with computer-based systems, electronic health records, and office equipment such as scanners and fax machines.

Work Environment

This is an on-site position supporting a health system in Liberty Lake, Washington, within an office building and cubicle setting. The role follows a day shift schedule, working approximately 8:30 a.m. to 5:00 p.m. each day. The environment is professional and team-oriented, with regular use of EPIC electronic health record systems, work queues, multi-line phone systems, and standard office equipment such as scanners and fax machines.

Job Type & Location

This is a Contract position based out of Liberty Lake, WA.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 29, 2026.

Workplace Type

This is a fully onsite position in Liberty Lake,WA.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.