Patient Access Representative

University of Mississippi Medical Center; Jackson (MS); On-site; USD 19,000 - 28,000; Full time

Job summary

University of Mississippi Medical Center in Jackson, MS seeks a Patient Access Representative to greet patients, verify insurance, register for services, collect payments, schedule appointments, and maintain accurate records in the EMR. Strong communication and confidentiality are essential.

Responsibilities include completing patient registration, collecting co-pays, verifying eligibility, and supporting efficient patient flow with attention to payer guidelines and hospital policies.

Qualifications

• High school diploma or GED required with basic knowledge of patient throughput workflows.
• Proficiency in confidentiality, data entry, and communication within a healthcare setting.
• Familiarity with payer guidelines and revenue cycle concepts is preferred.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and empathy.
• Register patients for services and verify demographic and insurance information.
• Obtain signatures on consent and financial documents while ensuring compliance.
• Verify insurance eligibility and benefits and update records accordingly.
• Collect co-pays and explain financial assistance options when needed.
• Enter and maintain patient data in the EMR with accuracy.

Skills

Patient registration

Data entry

Confidentiality

Communication skills

Microsoft Word

Education

High school diploma/GED

Tools

EMR system

Microsoft Excel

Job description

Job Requisition ID

R00052851

Job Category

Clerical and Customer Service

Organization

Rev Cycle - Patient Access Offsite

Location/s:

Main Campus Jackson

Job Title

Patient Access Representative

Job Summary

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education And Experience Required

High school diploma/GED

Certifications, Licenses Or Registration Required

N/A

Knowledge, Skills & Abilities

Basic knowledge of patient throughput workflows and regulations. Proficient in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time

FLSA Designation/Job Exempt

No

Pay Class

Hourly

FTE %:

100

Work Shift

Day

Benefits Eligibility

Grant Funded: No

Job Posting Date

08/31/2026

Job Closing Date (open until filled if no date specified):