Patient Access Representative

Geisinger; Huntingdon (Huntingdon County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider seeks a front line support role to manage patient registration and scheduling. The position emphasizes efficient coordination of office activities, compliance with policies, and providing quality patient care. Ideal candidates will have related experience and a commitment to patient confidentiality.

Benefits

Comprehensive healthcare benefits from day one

Collaborative working environment

Commitment to diversity and inclusion

Qualifications

• Minimum 1 year of related work experience preferred.
• Strong understanding of insurance guidelines.
• Ability to maintain high confidentiality standards.

Responsibilities

• Check patients in for appointments and verify demographics.
• Schedule follow-up appointments and process related messages.
• Communicate financial obligations and collect payments.

Skills

Patient Registration

Insurance Verification

Customer Service

Education

High School Diploma or Equivalent (GED)

Job description

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities efficiently. Greets and registers incoming patients, supports the patient check-out process, and schedules future appointments as applicable.

Job Duties

1. Check patients in for appointments and verify demographics accurately.
2. Complete check-in procedures, monitor patient wait times, and communicate changes as necessary.
3. Read and interpret insurance responses.
4. Understand insurance guidelines and rank requirements to assign primary, secondary, and tertiary insurance correctly.
5. Ensure patients receive necessary disclosure and privacy information, and obtain legal and financial signatures.
6. Communicate financial obligations and collect fees at the time of service as appropriate.
7. Complete regulatory forms with patients.
8. Schedule follow-up appointments, including specialty or ancillary services.
9. Process messages regarding appointments, referrals, prescriptions, and complaints.
10. Notify patients or guarantors of financial responsibilities and collect payments.
11. Perform cash posting following department guidelines.
12. Follow organizational and HIPAA guidelines to maintain patient confidentiality and rights.
13. Work independently on work queues to resolve accounts timely.
14. Maintain productivity and quality performance standards.
15. Maintain high confidentiality standards.
16. Perform medical record maintenance and releases accurately.
17. Assist with referrals and pre-certifications during encounters.
18. Utilize and maintain patient recall and reschedule lists properly.

Work is typically performed in an office environment. The role requires compliance with all organizational policies and procedures. The statements are not all-inclusive but represent essential elements for successful job performance.

Position Details

Education: High School Diploma or Equivalent (GED) - Required

Experience: Minimum 1 year of related work experience - Preferred

Certification(s) and License(s): As applicable

Our purpose & values emphasize caring, kindness, excellence, learning, innovation, and safety. We offer comprehensive healthcare benefits from day one, promote a collaborative environment, and value diversity and inclusion. We are an equal opportunity employer committed to affirmative action and nondiscrimination policies.