Patient Access Representative

Adair County Health System; Greenfield (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Adair County Health System seeks a Patient Access Representative to support our hospital and outpatient clinics. This full-time role (40 hours weekly) features a consistent evening shift as listed, with opportunities to grow in a mission-driven team.

You will perform front-desk duties, manage cash drawers, and use Windows and MS Office to handle patient information with confidentiality. Our culture emphasizes care, quality, and community impact.

Qualifications

• High school diploma or equivalent required.
• Financial/insurance experience or education preferred.
• Basic computer skills and familiarity with MS Office.

Responsibilities

• Handle patient access and front desk tasks with accuracy and courtesy.
• Maintain confidentiality of patient and financial information.
• Balance daily cash drawer and process payments accurately.
• Communicate clearly with patients and coworkers; respond promptly to requests.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

• Location 609 SE KENT ST,GREENFIELD, IA, 50849-9454,United States
• Employee Type Full Time

Description

Patient Access Representative

ACHS is seeking a Patient Access Representative to serve our hospital and outpatient clinics. This is a full-time position (40 hours per week) with a consistent schedule.

Schedule

Monday–Friday:

• 11:30 a.m. – 8:00 p.m.
• 7:45 a.m. – 12:00 p.m.

This is an excellent opportunity to utilize your current skills while gaining new experience and working alongside our caring and dedicated team.

At ACHS, we’re continually looking for highly skilled and passionate professionals to join our team. We offer competitive wages, excellent benefits, and a healthy work/life balance—but what truly sets us apart is our culture. Recognized as an Iowa Top Workplace in 2022, 2023, and 2025, we’re proud that this honor is based solely on feedback from our employees.

Join a team where your work matters and where you’ll be valued for the role you play in providing exceptional care to our patients and community.

Essential functions:

• Basic computer skills and knowledge of the Business Office equipment, including copy machine, calculators, printers, fax machines, postage meter and phone system. Basic financial acuity including daily cash drawer balancing.
• Excellent written and verbal communication skills in dealing with patients and co-workers.
• The incumbent must demonstrate an understanding and working knowledge of the Windows environment and Microsoft Office products, as well as ability to access and use information in meaningful ways. Demonstrate ability to use Internet.
• Maintains confidentiality of all patient and financial information.
• Actively serves on hospital committees and task forces as assigned.
• Promptly responds to all customer requests in a courteous, professional and timely manner.

Marginal functions:

Demonstrates the ability to effectively and respectfully communicate with customers from diverse professional, educational and lifestyle backgrounds both in person and on the phone. Ability to read and write legibly and understand/follow written and verbal directions. Support Hospital’s vision and mission; maintain confidentiality of all work information; demonstrate an ability to function successfully in a team environment; exhibit courteous, compassionate and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; participate in identifying problems and ability to independently problem solve within a standard set of criteria; ability to remain calm, cheerful and professional in stressful situations and focused amid interruptions in a fast paced environment.

Requirements

• High school graduate or equivalent.
• Financial/Insurance experience or education, preferred.

Summary

Adair County Health System (ACHS) is a network of health care facilities and services focused on providing exceptional care to individuals in Adair County and the surrounding area. ACHS staff provide essential health care services in the hospital, family practice, urgent care and specialty clinics, and paramedic-level ambulance service.

From illnesses to injuries, surgeries to hospitalizations, ACHS is ready to provide personalized and specialized health care individuals of all ages and health conditions. Our team of providers and health care professionals are highly skilled, kind and compassionate, and we are located just down the road. Adair County residents can have peace of mind knowing they will receive excellent care close to home.