Patient Access Representative

Endeavor Health; Chicago (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career growth opportunities

Medical, dental and vision options

Tuition reimbursement

Free parking

Wellness program

Job summary

Endeavor Health seeks a Patient Access Representative I to greet patients, verify insurance and demographic data, explain consent forms and collect payments. The role supports Admitting, Outpatient Registration and Emergency Department registration with a focus on accuracy and patient service.

The position requires strong interpersonal skills, basic medical terminology knowledge and the ability to work across departments.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Six months hospital/clinic registration or related experience.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet and assist patients, visitors, physicians and staff in a friendly, professional manner.
• Complete patient registration accurately in Admitting, Outpatient Registration, and Emergency Department.
• Verify demographics, insurance benefits and eligibility; explain consent forms.
• Collect payments or refer to credit services; inform about financial assistance procedures.
• Maintain logs and statistics; work cooperatively with hospital staff across departments.
• Notify management of unusual occurrences or issues requiring attention.

Skills

Interpersonal communication

Customer service

Typing 45 wpm

Computer literacy

Medicare/Medicaid knowledge

Independent problem-solving

Education

High school diploma

Tools

Meditech

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Patient Access Representative I – Swedish Hospital

Position Highlights

• Position: Patient Access Representative I
• Location: Chicago, IL
• Full Time/Part Time: Full-Time
• Hours: Monday – Friday 6:30am – 3pm, rotating weekends and rotating holidays
• Required Travel: no

Job Summary

Greets and assists all patients, visitors, physicians and employees in a friendly, courteous and professional manner. Accurately and efficiently completes registration for patients in Admitting, Outpatient Registration and in the Emergency Department. Verifies demographic information, insurance benefits and eligibility. Explains consent form, including release of information, financial responsibility, privacy notice. Takes payments, or refers patients to credit services to make arrangements, and informs patients of financial assistance procedures as appropriate. Works effectively as part of a team, in the department and with other hospital department staffs including nursing, patient care areas, support and financial services.

What You Will Do

• Demonstrates a commitment to the mission of Swedish Covenant Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.
• Greets and assists all patients, visitors, physicians and employees promptly and in a friendly, courteous and professional manner. Directs or escorts patients and visitors to appropriate room, department, or location
• Accurately and efficiently completes patient registration, all other Meditech routines and other system processes, as defined by job assignment (Admitting, Outpatient Registration, Emergency Department) in a timely manner, in person or by phone
• Verifies insurance benefits and eligibility. When applicable, pre-authorizes and/or obtains referrals to assure reimbursement and minimize denials. Collects payments, co-payments and deposits. Documents appropriately in the B/AR system.
• Explains consent forms thoroughly. Uses interpretive services when appropriate. Obtains signatures. Completes and distributes all paperwork appropriately.
• Completes and maintains logs, lists and other statistical information.
• Works effectively as a member of the team. Demonstrates flexibility with schedule. Is proficient in registering all patient types. Seeks additional responsibilities.
• Uses excellent judgment to notify management of all unusual occurrences or situations requiring management attention or action.

What You Will Need

• Education: Minimum high school graduate or equivalent; prefer minimum one year college course work.
• Experience: Minimum six months experience in hospital or clinic registration/admitting, scheduling, patient financial services or medical records departments, or in a medical/physician practice setting.
• Unique or Preferred Skills: Excellent interpersonal communication and customer service skills. Ability to interact and communicate positively and effectively with multiple departments. Good working knowledge of basic medical terminology and anatomy. Knowledge of clinical office or department general policies and practices. Keyboarding at 45wpm.Good working knowledge of computers. Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements. Ability to use good judgement and utilize independent decision-making skills to effectively problem-solve, resolve issues and facilitate department efficiency and productivity. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.

Benefits (For Full Time Or Part Time Positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.